Lead Mechanic (electric) - DC, full-time

The Lead Mechanic at Whizz will be responsible for performing regular maintenance and repairs on e-bikes, troubleshooting both mechanical and electrical issues, and managing the daily operations of the store. In addition to technical responsibilities, the Lead Mechanic will also provide exceptional customer service by assisting customers, educating them on e-bike usage, and ensuring a safe workshop environment.

To be considered for the Lead Mechanic position at Whizz, candidates should have proven experience as an e-bike mechanic, strong technical skills for diagnosing and repairing e-bikes, and excellent communication and interpersonal skills. Experience in customer service is an added plus! Candidates should also be able to multitask and work efficiently in a fast-paced environment.

The Lead Mechanic role at Whizz offers a competitive salary that ranges between $25 and $28 per hour, depending on your skills and experience. Additionally, there are opportunities for quarterly bonuses and salary growth based on performance, making this position not only rewarding in terms of responsibilities but also financially.

As a Lead Mechanic at Whizz, you'll enjoy a variety of benefits, including paid time off, training and development opportunities, a 401(k) retirement plan, and performance-based bonuses. We believe in empowering our team members to excel both technically and in customer service, ensuring that you have a well-rounded career experience.

While prior customer service experience is not strictly required for the Lead Mechanic position at Whizz, it is highly beneficial. The role includes significant customer interaction, so having strong communication skills and the ability to engage positively with customers will enhance your effectiveness in this position.

When answering this question, provide specific examples from your past experience, detailing the types of e-bikes you worked on, the maintenance services you provided, and any technical skills you utilized. This showcases your hands-on experience and expertise in the field.

Discuss your strategies for prioritizing tasks, such as creating to-do lists, using scheduling tools, or assessing the urgency of repairs and customer needs. Emphasize how effective time management has helped you meet deadlines and provide excellent customer service.

Provide a specific example that highlights your problem-solving and communication skills. Explain the situation, what steps you took to address the customer's concerns, and how you turned the interaction into a positive experience, demonstrating your commitment to customer satisfaction.

Mention the specific tools and technology you’ve used, such as diagnostic software or specialized repair equipment. This demonstrates your technical competency and readiness to jump right into the duties of the Lead Mechanic position at Whizz.

Outline a structured approach to educating customers, such as providing clear instructions, utilizing visual aids, or offering hands-on demonstrations. This answer shows your commitment to customer education and enhancing their overall experience.

Reflect on your alignment with Whizz’s values and mission, and express your enthusiasm for the role. Share your excitement about contributing to a growing company and your eagerness to be part of a dynamic team.

Explain your meticulous approach to quality control, such as double-checking repairs, conducting thorough inspections, and adhering to company standards. This demonstrates your dedication to providing customers with safe and reliable e-bikes.

Describe your logical process for identifying and solving mechanical issues, emphasizing your methodical approach to diagnostics. Providing an example of a challenging repair can illustrate your critical thinking and technical skills.

Discuss your approach to de-escalating situations, actively listening to the customer's concerns, and working collaboratively with them to resolve the issue. Highlighting your conflict resolution skills reflects your customer-oriented mindset.

Share your aspirations for growth within the e-bike industry, whether that means advancing to a managerial position or continuing to enhance your technical skills. This shows that you are looking to invest in your future and grow with Whizz.