Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Customer Success Manager - Commercial Team image - Rise Careers
Job details

Customer Success Manager - Commercial Team

As a Customer Success Manager on the Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle – from onboarding to expansion. Your role will also be instrumental in driving Windfall's growth by implementing scalable processes.Our mission is to revolutionize how organizations perceive and leverage people data. We are unwavering in our core values: (1) Champion exceptional communication; (2) Embrace transparency in all operations; (3) Provide empowerment, not just optimization; (4) Make a meaningful impact daily; and (5) Uphold integrity and trust in all actions.Responsibilities:• Own end-to-end customer experience, including onboarding, product adoption and usage, implementation of best practices, and growth• Identify new opportunities within the customer base, including potential for increased sales, enhanced analytics, and broader marketing initiatives• Proactively manage relationships within customer teams, including multi-threading across departments and levels and adapting to changes like new team hires and departures• Actively track, manage, and promote best practices regarding platform and data usage, including log-ins and data utilization• Develop internal playbooks and customer-facing content, including best practices, Guides, and thought leadership pieces• Develop and implement efficient processes to enhance customer engagement and satisfaction• Actively manage Annual Recurring Revenue (ARR) through active retention and identification of upsell opportunities• Contribute to strategic projects and the Customer Success roadmap to drive continuous improvement• Partner with other Windfall departments on internal enablement, webinars, and internal or customer-facing documentation• Lead efforts to validate and enhance the effectiveness of Windfall's offeringsRequirements:• Bachelor’s degree; MBA is a plus• At least 4 years of experience in analytical, customer-facing roles (e.g., consulting, customer success, growth strategy, marketing)• Established track record of building relationships and presenting to Directors, VPs and C-level executives• Passion for learning• Experience with CRMs with a preference towards Salesforce and HubSpotPreferred Requirements:• Prior startup experience, particularly in B2B SaaS or data companies• Proficiency in advanced PowerPoint (with high design standards) and intermediate Excel (including pivots)• Familiarity with digital marketing and/or data ecosystemsAttributes of Successful Candidates:• Thrives in the challenges of startups, motivated by the opportunity for rapid learning and growth rather than a traditional 9-to-5 routine• Exemplary organizational skills and meticulous attention to detail, coupled with a commitment to task completion and thoroughness• Outstanding verbal and written communication skills, capable of simplifying complex issues and adjusting communication styles for diverse audiences• Highly analytical and adept at problem solving• Team-oriented attitude, even in remote work settings. Contribute, share expertise, take accountability, and foster empathy in relationshipsAdditional Information:The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California and Colorado. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site.California: Base salary range is $90k - $130kColorado: Base salary range is $90k - $130kAbout WindfallWindfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and propensity modeling, Windfall activates insights into workflows that engage the right people for each respective organization. More than 800 data-driven organizations use Windfall to power their business.
Windfall Glassdoor Company Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Windfall DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Windfall
Windfall CEO photo
Arup Banerjee
Approve of CEO

Average salary estimate

Estimate provided by employer
$108416 / ANNUAL (est.)
min
max
$87K
$130K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Our vision is to democratize access, workflows, and insights on people

11 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
August 26, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
Other jobs
Company
Posted 5 months ago
Company
Posted 7 days ago
Company
Windfall Hybrid San Francisco
Posted 7 months ago