General Maintenance Technician (Rock Island Arsenal)

As a General Maintenance Technician at WinnCompanies, you'll handle a variety of maintenance tasks within the Rock Island Arsenal community. Key responsibilities include responding to service calls for maintenance work, repairing and maintaining appliances, and managing emergency repairs after hours. You'll be instrumental in ensuring that all areas, including rental units and office spaces, are safe and well-maintained. Your ability to collaborate with supervisors and maintain accurate work order documentation will also be crucial in this role.

To be eligible for the General Maintenance Technician position at WinnCompanies, you should have a high school diploma or GED equivalent and preferably 1-3 years of relevant work experience. Proficiency in various maintenance areas like carpentry, plumbing, and electrical work is important, along with a valid driver’s license in good standing. Familiarity with web-based applications and solid customer service skills will enhance your candidacy for this role.

WinnCompanies offers a fantastic range of benefits for General Maintenance Technicians. This includes generous paid time off, a 401(k) plan with company match, comprehensive medical, dental, and vision plans, and a variety of flexible spending accounts. Additionally, you can take advantage of tuition reimbursement, employee assistance programs, and corporate discounts. These benefits are designed to support your well-being both at work and at home, making it a great place to grow your career.

The work environment for a General Maintenance Technician at WinnCompanies is dynamic and collaborative. You'll work closely with your team and engage regularly with residents, ensuring their maintenance requests are handled efficiently and professionally. Given the nature of the job, you may encounter various on-site challenges that require quick thinking and problem-solving skills. The supportive atmosphere encourages professional development and continuous learning, making it a fulfilling workspace.

Yes, the General Maintenance Technician role at WinnCompanies does require on-call availability for emergency and urgent repairs. This means being responsive after hours to address maintenance issues that may arise, helping to ensure the safety and satisfaction of our residents. Your commitment to timely responses will be crucial in maintaining the high standards of service that WinnCompanies prides itself on.

When prioritizing tasks as a General Maintenance Technician, I evaluate the urgency and impact of each issue. I tend to address emergency repairs first to ensure resident safety, followed by routine maintenance requests and preventive measures. Clear communication with supervisors and using mobile devices for tracking work orders also plays a crucial role in my planning process.

In a previous role, I faced a challenge where a severe plumbing issue threatened to damage multiple units. I quickly assessed the problem, shut off the water supply, and devised a plan to repair the pipes. Collaborating with a colleague, we managed to complete the repairs within a few hours, minimizing the impact on residents and preventing major issues.

Safety is my top priority while performing maintenance tasks. I always wear appropriate personal protective equipment (PPE), follow safety protocols related to each job, and ensure that my tools and working conditions are safe. For any potentially hazardous work, I communicate with team members, so we practice proper procedures together.

When handling customer complaints as a General Maintenance Technician, I listen actively to the resident's concerns, empathize with their situation, and assure them that I will investigate the issue promptly. I take ownership of their request and follow through on the necessary repairs, ensuring that they feel heard and satisfied.

I have a comprehensive background in carpentry, plumbing, electrical work, and appliance repairs. Over the years, I've honed my skills in these areas, making me confident in tackling various maintenance issues. I also keep abreast of new techniques and technologies to ensure our community receives the best service possible.

I utilize mobile devices provided by my employer to log work orders accurately and in real-time. I document the issues, time spent, materials used, and any follow-up needed. This not only helps me stay organized but also keeps my supervisors updated on progress and outcomes.

I believe in continuous learning, so I regularly attend workshops, seminars, and trainings relevant to my field. I also keep updated with industry regulations and safety standards through professional networks and reputable online resources to ensure that my skills remain sharp and compliant.

I have extensive experience dealing with emergency repairs, which often require quick thinking and effective problem-solving. I ensure I’m on-call and stay prepared with the necessary tools and equipment to address issues like plumbing leaks or electrical failures promptly to mitigate any potential damage.

My toolkit includes essential items like screwdrivers, wrenches, hammers, pliers, and power tools, as well as specialized equipment for plumbing and electrical work. I also ensure I keep my tools well-maintained for effective performance during repairs.

I am drawn to work as a General Maintenance Technician with WinnCompanies because of the company's commitment to community service and quality housing. I want to contribute positively to residents' lives, and the values of teamwork and professional growth at WinnCompanies align perfectly with my aspirations as a maintenance professional.