Business Continuity Partner (f/m/d)*

As a Business Continuity Partner at Parloa, you will be responsible for developing and managing comprehensive business continuity strategies and crisis management initiatives. Your key tasks will include conducting risk assessments, setting up disaster recovery plans, leading crisis management teams, and conducting training sessions to equip employees with the necessary skills to handle disruptions effectively.

To qualify for the Business Continuity Partner position at Parloa, you should have a Bachelor’s or Master’s degree in IT, Business, or a related field. Hands-on experience with implementing Business Continuity Management Systems aligned with ISO 22301:2019 and a solid understanding of digital operations are essential. Additional certifications like CBCP, CISM, or CRISC can enhance your candidacy.

At Parloa, business continuity and crisis management are supported through comprehensive strategies that involve risk assessments, incident response plans, and collaborative training initiatives. The company emphasizes compliance with industry best practices and regulatory requirements, ensuring staff are well-prepared for any unexpected disruptions.

The culture at Parloa is dynamic and diverse, with a flat hierarchy that encourages collaboration among over 30 nationalities. As a Business Continuity Partner, you’ll be part of a supportive team that values innovation and professional growth, all while having fun and engaging in regular team events.

At Parloa, there are ample opportunities for growth as a Business Continuity Partner. The company offers a training and development budget that can be utilized for attending conferences and courses, ensuring continuous professional maturity. With the company's expansion plans backed by significant investments, career advancement looks promising!

When answering this question, share specific examples of systems you’ve implemented, noting compliance with standards like ISO 22301:2019. Highlight challenges faced, strategies developed, and positive outcomes resulting from your efforts.

Provide a structured method for your approach to risk assessments, explaining how you identify vulnerabilities and prioritize critical processes. Mention past experiences where your assessments led to successful mitigation strategies.

Utilize the STAR method (Situation, Task, Action, Result) to recount a specific instance where your leadership was crucial. Emphasize your decision-making process and the effective measures that resulted from your actions.

Discuss various training methods you've used, such as simulations or hands-on workshops, and how you measure their effectiveness. Being specific about outcomes will show your capability in this area.

Share your techniques for maintaining calmness, such as prior preparation or stress-management practices. Use real instances where your composure made a difference during a crisis.

Explain your knowledge of essential policies and how you’ve contributed to their development or implementation in previous roles. This shows your familiarity with industry standards and compliance.

Describe your approach to establishing communication protocols, including methods of information dissemination among stakeholders. Mention past experiences where your communication strategy was effective.

List the tools you've used, such as ServiceNow GRC or RSA Archer, and illustrate how they improved your planning processes. This demonstrates both technical proficiency and resourcefulness.

Outline metrics and key performance indicators you’ve used in the past to evaluate the effectiveness of business continuity plans. Providing specific examples will strengthen your answer.

Express your admiration for Parloa's innovative approach in AI and customer service. Relate this to your passion for business continuity and how you believe you can contribute to their mission while achieving your career goals.