General Manager - Los Angeles - job 1 of 2

As a General Manager in Los Angeles at Action Property Management, your key responsibilities will include serving as an expert consultant to the Association and Board of Directors on California Common Interest Development law, managing budgets, and ensuring compliance with governing documents. You will be responsible for hiring and training staff to deliver outstanding customer service, conducting audits, and facilitating effective communication with residents.

For the General Manager role at Action Property Management, applicants should ideally have 3-5 years of onsite HOA management experience and a CMCA certification or the willingness to obtain one within six months. Candidates should also possess strong knowledge of budgeting, audits, and reserve studies, along with exceptional communication and time management skills.

Training for new General Managers at Action Property Management is comprehensive and hands-on. You will receive onboarding tailored to our company culture, alongside mentoring from senior management. The goal is for you to feel confident in managing your community and providing the highest standard of service right from the start.

Action Property Management is deeply committed to employee growth, offering numerous professional development opportunities, including training sessions, certifications, and leadership workshops. Your career progression is supported through clear pathways to advancement, ensuring you can achieve your professional goals.

As a General Manager at Action Property Management, you can expect a competitive benefits package that includes medical, dental, vision, life insurance, and disability support. Additionally, the company offers a 401(k) plan with a company match, generous paid time off, and unique perks like pet insurance, ensuring you are well-supported both personally and professionally.

In answering this question, highlight your direct experience with HOA management, focusing on specific regulations and challenges that high-rise properties face. Share examples of how you engaged with boards and residents to foster community and resolve issues.

Explain your conflict resolution strategies, such as active listening, mediating discussions, and finding compromises. Illustrate with examples from your experience to show your ability to maintain harmony within the community.

Discuss your approach to budgeting, including how you assess community needs, forecast expenses, and track financial performance. Provide examples of successful budget management from your past roles.

Mention your familiarity with these laws and detail the processes you implement to ensure compliance, such as regular training for staff and proactive management of guidelines and rules within the community.

Describe your leadership style and how you inspire your team to deliver exceptional service. Include experiences where you successfully fostered a positive work environment and high morale among staff.

Explain your time management techniques, such as utilizing tools for task tracking, setting clear priorities, and delegating effectively. Offer examples of how you ensured key responsibilities were completed efficiently.

Share an example of a specific communication initiative you launched. Discuss the challenges you faced, the solutions you implemented, and the outcomes that improved resident engagement.

Describe your approach to analyzing financial discrepancies, including communicating with stakeholders, adjusting budgets, and implementing cost-saving measures. Use a real scenario to demonstrate your problem-solving skills.

Discuss the significance of community engagement and satisfaction as essential parts of HOA management. Emphasize your commitment to creating a positive living environment that fosters community spirit.

Articulate your admiration for Action's values, culture, and commitment to excellence in HOA management. Share your passion for community service and how it aligns with the mission of Action Property Management.