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Leasing Consultant (Fort Campbell) - job 1 of 4

WinnCompanies is looking for a Leasing Consultant to join our military housing team at Fort Campbell, KY.


In this role, you will be responsible for showing, selling, and leasing homes, working with prospective residents, and carrying out activities related to managing the waitlist.


Responsibilities
  • Review prospective residents applications to verify their qualifications for the community according to all company, local, state, federal, and other applicable laws and regulations.
  • Handle telephone inquiries, internet leads and walk-in traffic, and manage lead follow-up through CRM.
  • Maintain and increase occupancy by selling and leasing homes through matching customers' needs and desires with community inventory available and demonstrating the value in our community.
  • Utilize features/benefits, selling on virtual and physical tours to communicate community value.
  • Ensure 'Rent Ready' property (interior and exterior) is presentable at all times with particular attention to the five (5) senses.
  • Perform administrative functions required to lease property (to include processing rental application, data entry, general correspondence, waitlist maintenance and resident files).


Requirements
  • High school diploma or GED equivalent.
  • 1-2 years of work experience in sales, leasing, hospitality, or customer service.
  • A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
  • Ability to manage multiple assignments and tasks and work under pressure.
  • Experience with computer systems, particularly Microsoft Office.
  • Excellent customer service skills.
  • Outstanding verbal and written communication skills.
  • Superb attention to detail.
  • This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.


Preferred Qualifications
  • Associate's degree.
  • CALP certification.
  • Experience in property management.
  • Experience with Yardi property management software.


Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.


Current Winn employees should apply through this internal link.

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CEO of WinnCompanies
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Gilbert Winn
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Average salary estimate

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What You Should Know About Leasing Consultant (Fort Campbell), WinnCompanies

WinnCompanies is eagerly searching for a passionate Leasing Consultant to join our dedicated military housing team at Fort Campbell, KY. In this engaging role, you'll be the friendly face prospective residents see as you guide them through their journey to find a place they can call home. Your day-to-day activities will involve showcasing available homes, skillfully selling our community’s value, and managing waitlist activities to ensure each resident gets the attention they deserve. You’ll play a key role in verifying applications to meet qualifications aligned with our company and federal standards. Think of yourself as not just a leasing agent but a community ambassador! You’ll leverage your excellent customer service skills to handle inquiries via phone, internet, and walk-ins, managing all leads effectively. By matching residents’ needs with our properties and demonstrating community benefits, you’ll be instrumental in increasing occupancy rates. Plus, maintaining our ‘Rent Ready’ standards ensures that both the interior and exterior properties are always presentable. To thrive in this role at WinnCompanies, you’ll need at least a high school diploma or GED, plus some experience in sales or customer service. A valid driver’s license and a knack for multitasking will be essential in navigating the fast-paced environment of our federal facility. So, if you're ready to dive into a rewarding career and make a lasting difference in people's lives, we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Leasing Consultant (Fort Campbell) Role at WinnCompanies
What are the responsibilities of a Leasing Consultant at WinnCompanies in Fort Campbell?

As a Leasing Consultant at WinnCompanies in Fort Campbell, your responsibilities will include showing and leasing homes, processing rental applications, and managing communications with prospective residents. You'll ensure that all properties meet 'Rent Ready' standards and assist in handling various inquiries while maintaining effective use of our CRM system.

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What qualifications do you need to become a Leasing Consultant at WinnCompanies?

To become a Leasing Consultant at WinnCompanies, candidates should hold at least a high school diploma or GED equivalent along with 1-2 years of experience in sales, leasing, or customer service. Excellent communication skills, attention to detail, and a valid driver's license are also essential for this position.

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What is the work environment like for Leasing Consultants at WinnCompanies in Fort Campbell?

Leasing Consultants at WinnCompanies in Fort Campbell work in a dynamic and supportive environment where teamwork and customer satisfaction are prioritized. The role involves a mix of administrative work and direct interactions with potential residents, ensuring no two days are the same.

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What benefits does a Leasing Consultant receive at WinnCompanies in Fort Campbell?

Leasing Consultants at WinnCompanies benefit from generous time off policies, a 401(k) plan with company match, comprehensive health plans, and opportunities for professional development. The company also offers tuition reimbursement, wellness programs, and various employee discounts.

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How does WinnCompanies support the growth of their Leasing Consultants?

WinnCompanies actively supports the growth of their Leasing Consultants through multifaceted leadership and learning opportunities. They help employees advance their careers by offering continuous training and professional development tailored to their needs.

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Common Interview Questions for Leasing Consultant (Fort Campbell)
What qualities make you a good fit for a Leasing Consultant role?

When answering this question, highlight your customer service skills, attention to detail, and your ability to multitask effectively. Discuss how your past experiences in sales or leasing have prepared you to meet the needs of residents while maintaining occupancy rates.

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How would you handle an unhappy resident?

Explain that you would listen attentively to their concerns, validate their feelings, and work collaboratively to resolve the issue. Illustrate your commitment to customer satisfaction and maintaining a positive community environment.

Join Rise to see the full answer
Describe your experience with CRM systems.

Discuss your familiarity with CRM systems, emphasizing how you've used them to track leads and manage follow-ups. If you don't have direct experience, express your readiness to learn and adapt to new systems swiftly.

Join Rise to see the full answer
What approach do you take when conducting property tours?

Outline your strategy for conducting engaging tours where you highlight the property’s key features and benefits. Mention using storytelling to connect with prospective residents and catering to their specific needs.

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How do you prioritize tasks in a busy work environment?

Share your method for prioritizing tasks based on urgency and importance. Provide an example of how you’ve successfully managed multiple assignments while staying organized.

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What strategies would you use to increase occupancy rates?

Discuss specific strategies such as creating targeted marketing campaigns, enhancing social media presence, and fostering community relationships. Show your proactive approach and willingness to innovate in driving occupancy growth.

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Why do you want to work at WinnCompanies?

Express your admiration for WinnCompanies' mission in providing quality housing, as well as their dedication to employee development. Highlight how you want to contribute to their goals and the community.

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How do you stay updated on housing regulations?

Explain that you continuously educate yourself through relevant courses, webinars, or reading industry-related news. Show your commitment to compliance and maintaining legal standards.

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Can you provide an example of a challenging situation you've faced in a previous role?

Use the STAR technique (Situation, Task, Action, Result) to detail a specific challenge, how you addressed it, and the positive outcome. This shows your problem-solving skills and ability to handle pressure.

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What do you see as the most important aspect of customer service in this role?

Highlight that the most crucial aspect of customer service as a Leasing Consultant is building trust and rapport with residents. Discuss how meeting their needs and being responsive plays a key role in your approach.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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April 11, 2025

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