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Leasing Consultant I (Aboussie Pavilion)

WinnCompanies is looking for a Leasing Consultant I to join our team at Aboussie Pavilion, a 273-unit residential community located in St. Louis, MO.


In this role, you will perform all day-to-day leasing and marketing activities related to apartment rentals, move-ins, and lease renewals. You will also provide outstanding service to customers, residents, and clients, while always maintaining budgeted occupancy at the highest attainable rents.


Responsibilities
  • Interact with prospective and current residents to achieve maximum occupancy.
  • Generate and manage traffic and property tours. Lease apartments, qualify prospects, follow up on prospect leads, prepare lease documentation, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
  • Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
  • Review, prioritize, and distribute resident service requests. May assist with the planning and facilitation of property events.
  • May assist on-site management with ensuring that all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional, or corporate initiatives.
  • Maintain relationships with area businesses, employers, and real estate brokers to generate new business, while remaining current with local events and hiring trends that may have an impact on the property.
  • Remain up to date with federal, state, and other regulatory requirements and programs.


Requirements
  • High school diploma or GED equivalent.
  • 1-3 years of experience in leasing, property management, sales, or retail.
  • Experience with Microsoft Office applications.
  • Strong written and verbal communication skills.
  • Excellent customer service skills.
  • Ability to multi-task and work in a fast-paced environment.
  • Superb attention to detail.


Preferred Qualifications
  • Associate's degree in business-related field.
  • Experience with Yardi or RealPage property management software.
  • NALP certification.


#IND1


Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.

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What You Should Know About Leasing Consultant I (Aboussie Pavilion), WinnCompanies

WinnCompanies is excited to welcome a new Leasing Consultant I to our vibrant team at Aboussie Pavilion, a charming 273-unit residential community nestled in the heart of St. Louis, MO. In this dynamic role, you’ll be at the forefront of our leasing efforts, engaging with prospective and current residents to maximize occupancy and ensure vibrant community life. Your days will involve conducting property tours, leasing apartments, and managing all the necessary paperwork that comes with move-ins and lease renewals. We're looking for someone passionate about delivering exceptional customer service, as you'll be educating residents about our programs and ensuring that their needs are met promptly. Your ability to multitask is key, as you will prioritize resident requests and possibly assist in planning community events. Additionally, you’ll maintain vital relationships with local businesses and keep abreast of the ever-changing market trends in the area. A high school diploma or GED is essential, but if you have a couple of years of experience in leasing, property management, or sales, that’s a big plus! If you’re enthusiastic, detail-oriented, and eager to make a meaningful impact on residents' lives, we want to hear from you. Join us at WinnCompanies, where your efforts contribute to creating thriving communities and where your professional growth is a priority. Let’s make living in St. Louis a fantastic experience together!

Frequently Asked Questions (FAQs) for Leasing Consultant I (Aboussie Pavilion) Role at WinnCompanies
What are the main responsibilities of a Leasing Consultant I at WinnCompanies?

As a Leasing Consultant I at WinnCompanies, your primary responsibilities will include managing day-to-day leasing activities, providing outstanding customer service, conducting property tours, preparing necessary lease documentation, and ensuring high occupancy rates at Aboussie Pavilion. You'll also be responsible for maintaining resident relationships and distribution of service requests, making it an engaging and rewarding role.

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What qualifications do I need to become a Leasing Consultant I at Aboussie Pavilion?

To qualify for the Leasing Consultant I position at Aboussie Pavilion, you should have a high school diploma or GED. Ideally, you’ll bring along 1-3 years of experience in leasing, property management, or sales. Strong communication skills and familiarity with Microsoft Office applications are also key to succeeding in this role.

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Is experience with property management software necessary for a Leasing Consultant I position?

While experience with property management software like Yardi or RealPage is preferred for the Leasing Consultant I position at WinnCompanies, it's not strictly necessary. However, having some familiarity with these tools can certainly give you a competitive edge in handling leases and managing tenant communications at Aboussie Pavilion.

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What type of career development opportunities does WinnCompanies offer for Leasing Consultants?

WinnCompanies is deeply committed to the professional growth of its employees. As a Leasing Consultant I, you’ll have access to continuous training and development opportunities, including mentorship programs and potential advancement paths within the company, allowing you to build a vibrant career with us.

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Can I expect flexible scheduling as a Leasing Consultant I at WinnCompanies?

Yes! WinnCompanies recognizes the importance of work-life balance and may offer flexible or hybrid schedules for Leasing Consultant I positions, particularly at Aboussie Pavilion, ensuring that you can manage both your professional responsibilities and personal commitments effectively.

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Common Interview Questions for Leasing Consultant I (Aboussie Pavilion)
How would you handle a difficult resident issue?

When addressing a difficult resident issue, it's crucial to listen actively and ensure the resident feels heard. Acknowledge their concerns, apologize for any inconvenience, and reassure them that you will work towards a resolution. Explain your process clearly and follow up regularly until the issue is resolved.

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What strategies do you use to ensure high occupancy rates?

To maintain high occupancy rates, I focus on proactive marketing strategies, engaging with potential residents through various channels, and hosting property tours that highlight our community's strengths. Building relationships with local businesses and real estate brokers is also essential to driving traffic to the property.

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Can you describe a time you exceeded customer service expectations?

I once worked with a resident who was experiencing issues with their lease renewal. After understanding their situation, I expedited the review process and arranged a meeting to clarify their options. They appreciated my attentiveness and prompt service, leading to positive feedback and a renewed lease.

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What software programs are you familiar with that would aid you in this role?

I am familiar with Microsoft Office applications, and while I haven’t used Yardi or RealPage extensively, I am a quick learner and am familiar with similar software. My adaptability with technology will help me efficiently manage leasing processes.

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How do you prioritize your tasks in a fast-paced environment?

In a fast-paced environment like a leasing office, I utilize to-do lists and digital calendars to prioritize tasks. High-priority tasks, such as resident requests and leasing inquiries, are addressed first while ensuring I allocate time each week to revisit ongoing tasks.

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How do you stay informed about local market trends?

I stay informed about local market trends by following real estate news, attending local property management workshops, and networking with professionals in the industry. This knowledge is vital in adapting our marketing strategies and ensuring competitive pricing.

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Describe your customer service philosophy.

My customer service philosophy centers on empathy, effective communication, and a solutions-oriented mindset. I believe in treating residents with respect and understanding their unique needs to ensure a seamless living experience in our communities.

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What do you find most rewarding about being a Leasing Consultant?

The most rewarding aspect of being a Leasing Consultant is the opportunity to help individuals and families find their perfect home. Building relationships with residents and witnessing their satisfaction as they settle into the community is truly fulfilling.

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How do you manage your follow-ups with potential residents?

I prioritize follow-ups based on the level of interest shown by prospective residents. I maintain a detailed database to track interactions and ensure timely communications, whether through phone calls, emails, or texts, reinforcing my commitment to their needs.

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How would you contribute to community engagement events?

To contribute to community engagement events, I would first identify resident interests through surveys or informal conversations. I would then assist in planning and facilitating events that bring residents together, enhancing the sense of community at Aboussie Pavilion.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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Full-time, on-site
DATE POSTED
December 16, 2024

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