Resident Services Coordinator

WinnCompanies is searching for a Resident Services Coordinator to join our team in St. Louis, MO.

In this role, you will be responsible for planning, coordinating, and implementing resident programs within our affordable housing communities. You will also be responsible for ensuring the safety and well-being of patrons by preventing and responding to emergencies.

• Welcome new residents, explain the program, and provide community resources, programs, and services upon move-in. Identify need for assistance and educate residents on available resources. Provide referrals between residents and local agencies. Develop working relationships with the local service providers in the community and collect resource material. Remain up-to-date with available community resources, federal, state, and local programs.
• Work with the property management team to identify residents who need assistance. Promote educational and wellness activities for residents while building a sense of community. Encourage residents' self-advocacy and empowerment in meeting their social, psychological, physical, economic, and other needs.
• Collaborate in the facilitation of resident meetings, community organizing, and social/recreational activities. Implement appropriate programming. Prepare outreach materials for upcoming events. Develop and publish property newsletter. Complete other duties as assigned.
• Conduct regular checks to verify that all guests have appropriate access to the pool area. Enforce the property's rules at all times for use of and activity in and around the pool, including wearing appropriate attire and ensuring that food and beverages are not brought into the pool area.
• Control the number of people in the pool at any given time to ensure that the pool is not overcrowded. Monitor the pool area to ensure safety and promptly addressing any concerns. Deliver excellent customer service to enhance the experience of residents and guests. Identify and report any maintenance issues or hazards in the pool area. Keep the pool and surrounding areas clean and well-maintained. Assist in various community tasks to support the overall operations. Responsible for opening and closing the pool area.
• Initiate positive outcomes for all guests. Commit to supporting patrons and enticing visitors to enjoy attractions. Dress appropriately in the prescribed uniform and be neat and groomed at all times.
• Lead and support resident ambassadors who assist with events and outreach and track their participation.
• Develop and execute a structured calendar of events, workshops, and activities tailored to residents' needs.
• Coordinate logistics for community events, including securing space, materials, and vendors.
• Ensure events are inclusive, culturally relevant, and accessible to all residents.
• Submit event request reports for planned events and activities.
• Track and report event participation, resident engagement, and impact to measure program effectiveness.
• Communicate available resident services to residents through flyers, emails, and digital platforms.
• Utilize Canva or similar tools for flyer and marketing material creation.

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Proficiency in Microsoft Office.
• Outstanding customer service skills.
• Excellent telephone and oral communication skills.
• Ability to manage time effectively.
• Ability to make decisions and solve problems.
• Ability to manage multiple assignments and tasks and work under pressure.
• Ability to work with a diverse group of people and personalities.

• 1-3 years of direct customer service and administrative experience
• Proficiency in RealPage or other similar property management software.
• Advanced proficiency in Canva.
• Experience with affordable housing programs.

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com

Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Current Winn employees should apply through this internal link.