Sales Support Administrator - fluent in Spanish

As a Sales Support Administrator at Wolf Oil Corporation, your main responsibilities will include managing the entire order-to-cash process, serving as the primary contact for customers in your specified regions, and coordinating effectively with various internal departments. You will handle order processing, follow-ups, transport arrangements, billing, and after-sales care, ensuring that customer queries are resolved promptly and efficiently.

To qualify for the Sales Support Administrator position at Wolf Oil Corporation, candidates should ideally hold a higher degree and possess 2-5 years of experience in a similar administrative, logistics, or sales support role. Fluency in both English and Spanish is essential, while proficiency in other languages such as Italian or French would be a significant advantage.

A successful Sales Support Administrator at Wolf Oil Corporation should have strong organizational skills, effective communication abilities, and a positive, service-oriented attitude. Being adaptable and having strong interpersonal skills are crucial for building productive relationships. Additionally, having an entrepreneurial mindset and being solution-oriented will help thrive in this dynamic role.

At Wolf Oil Corporation, the culture emphasizes collaboration, connection, and creativity. Employees enjoy a family atmosphere and work within a diverse international team. The organization values initiative and provides a supportive environment that encourages professional growth and personal development.

Absolutely! Wolf Oil Corporation is committed to personal development at the core of its values. Sales Support Administrators are encouraged to grow their skills and take on new challenges, with ample training and support available to help them achieve their career goals.

To ensure customer satisfaction, I prioritize effective communication and proactive follow-up with clients. I take the time to understand their needs and concerns, making it a point to provide timely updates and solutions. Building rapport and trust with customers is essential, and I focus on being attentive and responsive to their queries.

When conflicts arise, I approach the situation with empathy and professionalism. I listen carefully to the customer's concerns and validate their feelings. I then gather all relevant information to craft a solution that addresses their issue, ensuring I communicate clearly and keep them informed throughout the resolution process.

Certainly! In my previous role, I was responsible for the full cycle of order management. This included receiving orders, entering data into our systems, coordinating with production and logistics, and ensuring timely delivery. I learned to meticulously track orders, follow up on pending items, and collaborate with teams to streamline the process.

When managing multiple requests, I prioritize tasks based on urgency and impact. I create a to-do list, categorizing items by deadlines and significance. This allows me to focus on high-priority items while ensuring I do not overlook important customer needs. I also remain flexible, adapting to new information as it comes in.

I have experience using various CRM systems, order management platforms, and supply chain management tools. Specific software I've proficiently used includes Salesforce for tracking customer interactions and SAP for managing orders and inventory. I am also adept at using Excel for data analysis and reporting.

Staying organized in a fast-paced sales environment requires a mix of time management and efficient task tracking. I utilize digital tools like calendars and task management apps to schedule my day effectively. Additionally, I set aside specific time blocks for different activities, ensuring I remain focused and productive.

I have worked closely with sales teams, logistics, and production departments, providing administrative support and ensuring that we are aligned with customer needs. I believe in open communication and regularly host meetings to discuss updates and share insights, which helps in fostering a collaborative environment.

I approach continuous improvement by seeking feedback and staying attuned to industry best practices. I regularly reflect on my processes, looking for areas to enhance efficiency or effectiveness. Participation in relevant training sessions and workshops also contributes to my professional development.

Fluency in Spanish is vital at Wolf Oil Corporation because the role involves direct communication with customers in Spanish-speaking regions. It ensures we can effectively serve and support our clients, build strong relationships, and understand their unique needs, which ultimately contributes to overall customer satisfaction.

In my previous role, we faced a sudden influx of orders that exceeded our usual processing capacity. I quickly organized a meeting with key stakeholders to brainstorm solutions, delegating tasks while ensuring communication lines remained open. By promoting teamwork and support among our departments, we managed to fulfill the orders on time and reinforced our customers' trust.