Account Manager

For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.

While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.

We are looking for an Account Manager who will be responsible for reaching out to customers currently on monthly plans and converting them to annual subscriptions as well as guiding return customers back to annual packages. This role involves understanding customer needs, consulting on the best packages, and ensuring a smooth transition to the annual plan. The consultant will work closely with the Account Management and Implementation team to ensure a seamless handover and continued customer satisfaction.

Essential Responsibilities:

• Proactively reach out to customers on monthly plans to discuss the benefits of annual subscriptions
• Conducting outbound activities to existing Workable customers to pitch annual subscriptions 
• Guide returning Workable customers to the correct annual package 
• Engage with customers to understand their needs and recommend the most suitable annual subscription packages.
• Identify underpaying customers and effectively convert them to appropriate annual plans.
• Conduct demos of suitable plan upgrades, showcasing the benefits and features of annual subscriptions.
• Ensure smooth and complete handovers to the Account Management teams for ongoing support and relationship management.

• You enjoy outbound sales activities and have a high level of resilience 
• Excellent oral and written communication skills
• Strong desire to develop customer service skills and ability to nurture relationships
• Must be organized and efficient to keep up in a fast-paced environment
• Self-starter and target driven 
• Salesforce (CRM) experience is a plus
• Two (2) years of experience in a similar environment or an equivalent combination of skills, training, knowledge, and abilities highly preferred
• A track record of reaching and exceeding sales quota 

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant, and intellectually challenging workplace, we offer:

• Pension Plan
• Medical Plan
• Private Health Insurance
• Apple gear

Workable is most decidedly an equal opportunity employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.