Workstation Support Associate - job 1 of 2

Under direction of senior technical staff, assist university community and partnered areas with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory, writing reports and will work with our stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers and classroom AV equipment. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint management to provide industry standard best practices and to be the liaison for our partnered areas and university community by providing consultations and recommendations from the product and service catalog maintained by Information Technology Services.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

Two years of post-secondary education; equivalency considered; required
Two years of experience with desktop and/or IT helpdesk/service desk; required
Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware; required

Experience providing hardware and software support for desktops, laptops, mobile devices, and printers; required

Experience with direct customer support face-to-face and/or remotely; required

Effective communication skills, both written and oral; required

Experience with audio/visual (AV) classroom equipment, preferred

Demonstrated experience working cooperatively and autonomously on tasks and projects; preferred

Demonstrated experience in multi-tasking and managing competing priorities and duties; preferred

Experience with technology research and development and procurement; preferred

Experience with managing vendor interaction; preferred
Nationally recognized IT certifications; preferred