Intake, Assessment and Referrals Specialist (Bilingual Spanish/ English)

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

World Relief seeks an Enrollment Specialist. Enrollment Specialist is the first contact for immigrants and refugees seeking support services through World Relief in Memphis. This position is responsible for facilitating the intake process, beginning at the point of the client’s intake interview, including registration/intake, document verification, and the coordination, monitoring, and follow-up of client’s short-term and long-term care. Referral and follow up will be necessary for all internal services (case management, employment, children & youth, and cash/medical services) and external services at other community agencies. Additionally, this position will be responsible for assisting clients in completing short- term SMART goals for a 90-day program period. 

This is a limited-term position funded through a grant agreement until September 29, 2025 and contingent upon funding extension.

• This position is responsible for facilitating the intake process, beginning at the point of the client’s intake interview, including registration/intake, document verification, and the coordination, monitoring, and follow-up of client’s short-term and long-term care. Referral and follow up will be necessary for all internal services (case management, employment, children & youth, and cash/medical services) and external services at other community agencies. Additionally, this position will be responsible for assisting clients in completing short- term SMART goals for a 90-day program period. 

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Experience in Social Services and related fields.     
• Valid driver’s license and reliable access to an insured vehicle required   
• Must be able to pass a background check and MVR check   
• Experience in Microsoft software including Excel, Word, Power Point, and Outlook   
• Bilingual in Spanish/ English   
• Ability to work evenings and weekends as client’s needs change 

• Demonstrated understanding of case management processes; extremely detail-orientated; excellent time management skills   
• Strong organizational skills   
• Strong verbal and written communication skills   
• Skill and sensitivity working with people from various backgrounds and beliefs   
• Ability to work with minimum supervision and resolve problems/issues promptly and effectively   
• Ability to work well on a team in a synergistic work environment, a flexible and motivated team player   
• Ability to prioritize, multi-task and organize in a fast paced and fluid environment   
• Experience in Resettlement, Social Services and related fields preferred.   
• Bachelor's degree in social work, Human Services or related fields preferred.  

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

***

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.