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Helpdesk DevOps 5

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.


Analyzes user’s requirements, concept of operations documents, and high level system architectures to develop system requirements specifications. Analyzes system requirements and leads design and development activities. Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies. Provides technical leadership for the integration of requirements, design, and technology. Incorporates new plans, designs and systems into ongoing operations. Develops technical documentation. Develops system Architecture and system design documentation. Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans. Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts. Ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility. Communicates with other program personnel, government overseers, and senior executives.


Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).


Capabilities
  • Configuring and managing servers
  • Using scripting or basic programming skills to solve problems
  • Installation and management of open-source monitoring tools
  • Architecture for continuous integration and deployment, and continuous monitoring
  • Analyze system performance issues
  • Manage system requirements
  • Manage innovative approaches
  • Supervise or coordinate the work of other contractor engineers on a project
  • Capabilities can be waived through in-depth experience that is clearly outlined to the position requisition. (insert additional requisition posted requirements)


Required Qualifications
  • TS/SCI with agency appropriate poly
  • A Bachelor’s degree plus 15 years of relevant experience or a Master’s degree plus 13 years of relevant experience. 
  • An Associate’s degree plus 17 years of relevant experience or high school diploma/GED plus 19 years of experience may be considered for individuals with in-depth experience that is clearly related to the position.
  • Certifications count as a year experience.
  • Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. 
  • Degree can be waiver for technical experience in domain skillsets outlined the requisition posting. 


Required Technical Skills
  • Analyst experience or knowledge of customer compliance rules using tools UTT, KRS, UEE, XKS
  • Experience with GIT, Jira, Confluence, MS Office


Desired Technical Skills
  • SQL Query experience


The Benefits Package
  • Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds. 

Additional benefits include:
  • Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:
  • A Choice of Medical Plan Options, some with Health Savings Account (HSA)
  • Vision and Dental
  • Life and AD&D Benefits
  • Short and Long-Term Disability
  • Hospital Indemnity, Accident, and Critical Illness Insurances
  • Optional Identity Theft and Legal Protection Services


Company Environment & Perks
  • Employee Referral Bonus Eligibility up to $10,000 
  • Mobility Among Wyetech-supported Contracts 
  • Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
  • Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party. 
  • Employees receive two complementary branded clothing orders annually.


$55.23 - $128.52 an hour
Pay Range: $55.23 - $128.52 per hour*
Hourly pay rates listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location. *Hourly pay rates reflect the pre-benefit gross wage amounts.

Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 


Affirmative Action Statement:

Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.


Accommodations:

Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact David Schroeder, Jr. at 844-WYETECH x727 or staffing@wyetech.com. We are happy to provide reasonable accommodations to ensure equal access to all candidates. 

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Average salary estimate

$190900 / YEARLY (est.)
min
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$114800K
$267000K

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What You Should Know About Helpdesk DevOps 5, Wyetech

Join the team at Wyetech as a Helpdesk DevOps 5, where you’ll be immersed in a vibrant corporate culture that consistently wins awards for its innovative approach and commitment to excellence. In this dynamic role, you’ll be at the forefront of technological solutions, addressing real-world challenges faced by our federal government customers. Your responsibilities will involve analyzing user requirements and developing comprehensive system requirements specifications. You’ll collaborate closely with users to guide them in formulating their needs, advise on alternative approaches, and conduct feasibility studies. With your technical expertise, you will provide leadership in integrating various design and technology elements, helping to incorporate new systems smoothly into ongoing operations. Expect to create detailed technical documentation, drive system architecture development, and oversee system design projects. Communication is key as you will interact regularly with government personnel, fellow engineers, and senior executives, ensuring that the integrity of technical work meets the highest standards. Due to the nature of our federal contracts, you will need to be a U.S. citizen and possess an active TS/SCI security clearance along with other relevant qualifications. With a supportive workplace that encourages personal and professional growth, this role is perfect for those ready to take on new challenges in the tech landscape.

Frequently Asked Questions (FAQs) for Helpdesk DevOps 5 Role at Wyetech
What responsibilities does a Helpdesk DevOps 5 have at Wyetech?

As a Helpdesk DevOps 5 at Wyetech, you’ll analyze user requirements, develop system specifications, and lead design efforts. Your role will involve guiding users in shaping requirements and exploring alternative solutions while conducting feasibility studies. You will provide technical leadership for integrating systems and ensure smooth operations through detailed technical documentation.

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What qualifications are required for the Helpdesk DevOps 5 position at Wyetech?

To qualify for the Helpdesk DevOps 5 role at Wyetech, you need an active TS/SCI security clearance and a relevant degree, such as a Bachelor’s in System Engineering or a related field. You should have extensive experience—15 years with a Bachelor’s or 13 years with a Master’s. Your qualifications can include certifications that count as years of experience.

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What skills should a candidate have for the Helpdesk DevOps 5 job at Wyetech?

Candidates for the Helpdesk DevOps 5 position at Wyetech should possess strong analytical and technical skills, with experience in server management and system performance analysis. Proficiency in tools like GIT, Jira, and open-source monitoring tools is essential. Familiarity with SQL and previous experience in compliance analysis will be advantageous.

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How does Wyetech support employee growth for Helpdesk DevOps 5 roles?

Wyetech is committed to supporting employee development in the Helpdesk DevOps 5 role with various career advancement opportunities. The company offers training programs, mentorship, and a collaborative work environment where innovative solutions are encouraged. Regular team-building events and networking opportunities further nurture professional growth.

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What is the pay range for the Helpdesk DevOps 5 position at Wyetech?

The pay range for the Helpdesk DevOps 5 position at Wyetech is between $55.23 and $128.52 per hour. This range serves as a guideline and may vary based on factors such as prior experience, education, and geographic location.

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Common Interview Questions for Helpdesk DevOps 5
Can you explain the system requirements analysis process for a Helpdesk DevOps 5 role?

When addressing system requirements as a Helpdesk DevOps 5, start by gathering user feedback and documenting their needs. Conduct feasibility studies to explore potential solutions and refine your specifications to match both user expectations and technical capabilities.

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What strategies do you use to manage system performance issues?

Discuss the importance of using monitoring tools to proactively identify issues. Explain your approach to analyzing system logs and metrics, as well as how you implement modifications to enhance performance. Highlight examples of past experiences where you resolved significant performance bottlenecks.

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How do you ensure effective communication with government personnel and team members?

To ensure effective communication, emphasize the importance of clarity and transparency. Discuss your methods, such as regular status updates, detailed documentation, and using collaboration tools to keep everyone informed. Share instances where good communication led to project success.

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What experience do you have with integrating new systems into ongoing operations?

Discuss your prior experience with system integrations, detailing the steps you took to assess the impact on existing operations. Highlight the importance of thorough planning, testing, and collaboration with all stakeholders to ensure a smooth integration process.

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Describe how you handle conflicting requirements in system design.

When faced with conflicting requirements, I prioritize by engaging with all stakeholders to understand their perspectives. Utilize a systematic approach to evaluate the trade-offs and facilitate discussions that align the final design with the overall project goals.

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What tools do you find most effective for project management?

I have found tools like Jira and Confluence invaluable for project management. They enable efficient tracking of tasks, documentation, and team collaboration. Discuss specific features you appreciate and how they have helped you manage your responsibilities effectively.

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How have you contributed to developing technical documentation in previous roles?

I contribute to technical documentation by creating clear, concise, and comprehensive guides that can be utilized by fellow engineers and end-users. Stress the importance of updating documentation regularly to reflect the latest system changes and user feedback.

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Can you give an example of a successful team collaboration you've led as a Helpdesk DevOps 5?

Share a specific project where you led a collaborative effort. Discuss your leadership style, how you empowered team members, and the strategies you employed to meet project deadlines and objectives successfully.

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What are your plans for staying updated on emerging technologies relevant to this role?

I believe in continuous learning and frequently engage in professional development through webinars, online courses, and industry conferences. Mention specific technologies you aim to explore further that align with the Helpdesk DevOps 5 role.

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Why do you want to work as a Helpdesk DevOps 5 at Wyetech?

Express your enthusiasm for Wyetech’s innovative culture and commitment to solving complex problems for the federal government. Discuss your alignment with the company’s values and your desire to contribute positively to their mission.

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December 8, 2024

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