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Staff Cybersecurity Incident Responder

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary To combat cybersecurity threats, CVS has established a robust Security Operations Center (SOC) and a professional Cyber Security Incident Response Team (CSIRT) that utilize advanced SIEM security appliances, and technologies to monitor the environment for compromise and response accordingly. The CVS CSIRT works to effectively manage incidents according to NIST 800-61 standards recommendations.CVS CSIRT is responsible for assessing, managing, monitoring and correlating a wide range of data, and producing actionable information to be used by the business to enable decisions and define actions relating in keeping CVS assets, Intellectual Property, business information, and customer and employee PII and PHI secure.CVS CSIRT leads advanced threat incident management and response across the enterprise. The CVS CSIRT communicates and works with Executive Leadership and Senior Management, System and Network Administrators, Application owners and developers, CVS Business Units, Subject matter and technical experts, CVS loss prevention, Security officers, Human resources, Privacy Office, and the Office of General Counsel.CVS CSIRT is seeking an experienced security professional with a passion for leading incidents throughout the entirety of the Incident Response lifecycle. The role requires leading and managing resources to contain, remediate, eradicate, and recover from Cybersecurity incidents. The role also requires a deep understanding of security technologies and problem-solving capabilities. Additional responsibilities and requirements associated within this role include bigger picture thinking, leading with empathy and kindness, joining forces with cross-functional collaboration, and having a mindset geared toward improving operations, efficiencies, and ultimately reducing our mean time to resolve cybersecurity incidents.Responsibilities:• Cybersecurity incident response leadership• Lead Major Cybersecurity Incident Bridges• Preparation of incident status and reports.• Interface with Senior Management, CVS Business Units, CVS IT leads, third parties supporting CVS IT Operations, CVS Security Operations, and law enforcement.• Subject Matter Expert of Standard Operating Procedures• Maintenance and continuous improvement of Cybersecurity Incident Response Plans and Standard Operating Procedures• Conduct Lessons Learned discussions• Document and report all engagements with the utmost detail and accuracy to drive identification of incident trends, key metrics, and efficacy of response efforts through regular reporting and analysis.• Participate in a 27/7 Revolving On-Call Rotation Required Qualifications • 5+ years relevant work experience in information security roles with experience in the health services or financial industries.• 3+ years of Cybersecurity incident response• 3+ years of experience with one or more of the following Firewalls, Proxy, Malware sandboxing and reverse engineering, EDR, AV, DLP, EuBA, or Cloud Incident Response Preferred Qualifications • Experience in Root Cause Analysis and data collection• Experience in organizing resources, establishing priorities, and leading information security incidents.• Knowledge of various industry and government strategies and standards in privacy and security including ITIL, COBIT, ISO 27001, and NIST standards.• Knowledge of current and evolving Information security technologies that cover all levels of IT architecture including those that affect business processes, data, applications, and network and systems infrastructure.• Solid understanding of security best practices, business continuity, and enterprise disaster responsibilities and capable of engaging additional peers.• Ability to tailor communications to all audience types from technical engineers to business partners, and executive leaders as needed, with clear concise language, from incident declaration to conclusion and through problem management with careful focus on response activities and lessons learned.• Experience with log analysis, digital forensics, threat modeling, kill chain analysis Education • Bachelor's degree or equivalent experience (High School Diploma and 4 years relevant experience)Pay RangeThe typical pay range for this role is:$142,140.00 - $284,280.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 12/04/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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What You Should Know About Staff Cybersecurity Incident Responder, CVS Health

As a Staff Cybersecurity Incident Responder at CVS Health in Trenton, NJ, you'll be at the forefront of protecting our organization from cybersecurity threats. This role is not just about checking boxes; it’s about leading a passionate team in our State-of-the-Art Security Operations Center (SOC) as we tackle the complexities of cybersecurity incidents with heart and precision. You’ll be tasked with overseeing the entire Incident Response lifecycle, from containment to recovery, guiding our responses and ensuring we're prepared for anything that comes our way. With over five years of experience in information security roles, particularly within the health services or financial industries, you’re no stranger to leveraging advanced SIEM technologies and collaborating across departments to safeguard our assets and data. We want someone who is not only technically savvy but also brings a sense of empathy and collaboration to the table, working closely with senior management and other stakeholders. In this role, you’ll document trends, provide actionable insights, and help refine our Cybersecurity Incident Response Plans. CVS Health values not only the expertise you bring but the heart you show in every encounter, both with your team and with our clients. If you're driven by purpose and enjoy dynamic, collaborative environments where your decisions impact real-world health outcomes, we would love for you to be a part of our team.

Frequently Asked Questions (FAQs) for Staff Cybersecurity Incident Responder Role at CVS Health
What are the main responsibilities of a Staff Cybersecurity Incident Responder at CVS Health?

The primary responsibilities of a Staff Cybersecurity Incident Responder at CVS Health include leading the incident response team in managing cybersecurity incidents, preparing detailed incident reports, and interfacing with various business units and senior management. You'll be expected to conduct lessons learned discussions and continuously improve our Cybersecurity Incident Response Plans while documenting engagements meticulously to identify trends and enhance response efforts.

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What qualifications are needed for the Staff Cybersecurity Incident Responder position at CVS Health?

To qualify for the Staff Cybersecurity Incident Responder position at CVS Health, candidates should have over five years of relevant experience in information security roles, especially in health services or financial sectors. Additionally, a minimum of three years of experience in cybersecurity incident response is required, along with a strong understanding of security technologies, incident management practices, and various industry standards.

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How does CVS Health support the professional development of its Staff Cybersecurity Incident Responders?

CVS Health offers numerous well-being programs and educational assistance to support the professional development of its Staff Cybersecurity Incident Responders. Employees can enjoy free development courses, access to relevant training opportunities, and benefit from mentorship programs that enhance their skills and knowledge in cybersecurity.

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What does a typical day look like for a Staff Cybersecurity Incident Responder at CVS Health?

A typical day for a Staff Cybersecurity Incident Responder at CVS Health involves monitoring cybersecurity incidents, leading response strategies during critical events, and collaborating with various departments. You’ll conduct briefings with team members, prepare reports, and engage in ongoing discussions about lessons learned. Your focus will be on continuously improving our incident response strategies and potential mitigation measures for future incidents.

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What benefits does CVS Health offer to its Staff Cybersecurity Incident Responders?

CVS Health provides a comprehensive benefits package to its Staff Cybersecurity Incident Responders, including medical, dental, and vision benefits. Moreover, they also offer a 401(k) retirement savings plan, stock purchase options, paid time off, and various well-being programs. The organization prioritizes employee welfare, ensuring a supportive work environment.

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Common Interview Questions for Staff Cybersecurity Incident Responder
Can you describe your experience with incident response and how it relates to the Staff Cybersecurity Incident Responder role at CVS Health?

In my previous roles, I've led multiple incident response initiatives, coordinating with cross-functional teams to contain and remediate threats efficiently. At CVS Health, my focus would be on leveraging my expertise to improve incident management processes, enhancing communication with senior management, and creating actionable plans based on incident data.

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What strategies do you use to keep up with the evolving threats in cybersecurity?

I regularly engage with industry publications, webinars, and cybersecurity forums to stay informed about emerging threats. Additionally, I participate in training sessions and collaborate with peer networks to exchange insights and best practices, ensuring that my response strategies are robust and up-to-date.

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How would you handle a major cybersecurity incident requiring immediate action?

In the event of a major cybersecurity incident, I prioritize rapid assessment and containment of the threat. I would mobilize the incident response team, delegate specific tasks, and ensure communication lines remain open with senior management and key stakeholders for timely updates and support throughout the response process.

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Can you explain your experience with NIST standards in relation to cybersecurity incident management?

I've extensively utilized NIST 800-61 standards to guide my incident response efforts, ensuring that all practices align with recommended frameworks. This includes following structured methodologies for identifying, responding to, and recovering from incidents, which enhances our overall security posture.

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How do you approach collaboration with different teams during an incident response?

Collaboration is critical in incident response. I focus on fostering good communication, clearly defining roles, and establishing a common goal among impacted departments. Regular check-ins and status updates help keep everyone aligned, ensuring we effectively tackle the incident together.

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What metrics do you consider important when evaluating response efforts?

Key metrics include mean time to detect (MTTD), mean time to respond (MTTR), and post-incident analysis results. I also assess employee feedback and lessons learned sessions, which help us understand the effectiveness of our response and identify areas for improvement.

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Describe a time when you discovered a security vulnerability. How did you handle it?

In a previous role, I discovered a vulnerability through routine audits. I quickly reported the finding, initiated a patching process, and communicated the risk to relevant teams. This proactive approach not only mitigated the vulnerability but also reinforced the importance of regular security assessments.

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What processes do you employ for documenting and reporting incidents?

I maintain detailed logs throughout an incident's lifecycle, documenting timelines, actions taken, and outcomes. Each report includes insights gained, recommendations, and trends observed, allowing us to fine-tune our response strategies based on factual data.

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How do you tailor your communication for different audiences during incident response?

Tailoring communication involves understanding the needs of each audience. For technical teams, I provide detailed updates that focus on technical aspects, while for senior management, I emphasize overarching outcomes and strategic impacts, ensuring clarity and relevance.

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How would you deal with stress and high-pressure situations during an incident?

Maintaining composure is key during high-pressure incidents. I focus on structured approaches, such as prioritizing tasks, fostering clear communication, and taking short breaks when needed. This not only helps me manage stress but also supports team morale and effectiveness.

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We help people with their health wherever and whenever they need us. And we do it with heart. Because our passion is our purpose: Bringing our heart to every moment of your health™.

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December 8, 2024

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