C003868 Principal Technician (ICT Systems) (NS) - FRI 6 Dec

As a Principal Technician (ICT Systems) at NS, you will oversee a range of responsibilities including designing and documenting software configurations, monitoring operational systems for performance, diagnosing network issues, and managing the installation and removal of hardware and software. Your day-to-day will involve applying best practices and collaborating with teammates to enhance our systems' reliability and efficiency.

To qualify for the Principal Technician (ICT Systems) role at NS, candidates should have either higher vocational training in a relevant discipline with 3 years of related experience or a secondary educational qualification with 5 years of relevant experience. Additionally, candidates must possess a NATO Secret security clearance, solid practical skills in ICT systems, and experience with both Windows and Linux Server Operating Systems.

Key technical skills for a Principal Technician (ICT Systems) at NS include hands-on experience in troubleshooting technical issues, configuring hardware and software, and comprehensive knowledge of distributed Information Systems. Familiarity with MS SQL databases, relational database management, and a grasp of applications supporting service delivery such as system monitoring are all highly valuable.

Yes! Experience working in international environments, particularly ones that integrate both military and civilian components, is highly regarded for the Principal Technician (ICT Systems) at NS. Knowledge of NATO responsibilities and organization will also be a significant advantage as you navigate this unique role.

In the Principal Technician (ICT Systems) position at NS, you will employ various software tools for configuration, network management, and performance analysis. You'll utilize industry-standard diagnostic tools for testing installations and troubleshooting, as well as IT Service Management (ITSM) tools to enhance service delivery.

In answering this question, it's vital to detail your methodology, emphasizing adherence to established standards and tools. Discuss how you ensure documentation is thorough and how you collaborate with colleagues to refine configurations before deployment.

Share specific methodologies you apply when diagnosing network problems, including tools used and examples of previous challenges faced. Highlight any relevant certifications or training to bolster your credibility.

Select a specific project where your actions led to significant improvements in efficiency. Explain the metrics used to evaluate success and the steps taken to implement changes.

Outline your process for installing and testing updates, ensuring that systems remain operational with minimal downtime. Detail any contingency plans you've created for potential setbacks.

Discuss your favorite network management tools and specific features that enhance troubleshooting and performance monitoring. This shows your familiarity with industry-standard software.

Explain the importance of thorough documentation in your work routine. Provide examples of standard operating procedures you’ve created or followed, highlighting how it aids in smoother operations.

Discuss your role in managing databases, mentioning specific platforms like MS SQL, and detail any successes in optimizing queries and backups. This shows you possess both breadth and depth of knowledge.

Provide an instance where you developed a deployment procedure for software or hardware. Discuss any challenges faced and how your guidelines helped prevent issues in the implementation process.

Share your philosophy on collaboration and teamwork. Mention how you support and mentor others while being open to learning from peers to enhance the team's collective skills.

Talk about your approach to prioritization, such as assessing urgency and importance. Provide examples of how you successfully managed multiple responsibilities, ensuring deadlines were met without compromising quality.