Community Marketing Agent

As a Community Marketing Agent at Wyndham Destinations, your primary responsibilities include acting as a brand ambassador at local attractions, engaging potential customers in face-to-face conversations, and incentivizing them to attend sales presentations. You'll have the chance to screen and qualify leads, make reservations, and ensure that attendees have a memorable experience that piques their interest in vacation ownership.

To qualify for the Community Marketing Agent position at Wyndham Destinations, candidates should ideally possess 1 to 3 years of sales and/or marketing experience, although it is preferred rather than mandatory. A high school diploma or equivalent is required, along with proficiency in MS Excel, MS Word, and general computer skills. Strong communication skills and the ability to work collaboratively in a team setting are also essential for success.

Wyndham Destinations is committed to the growth and development of its Community Marketing Agents. You will have access to scheduled training sessions and department meetings, which will help you stay updated on marketing materials and industry trends. Additionally, personal performance goals will be set for you to meet on a weekly, monthly, and annual basis, ensuring you receive the support you need to excel in your role.

While prior sales and/or marketing experience is preferred for the Community Marketing Agent role at Wyndham Destinations, it is not strictly mandatory. We believe that enthusiasm and the right attitude can make a significant difference, and we are willing to accept relevant experience as a substitute for formal education.

Community Marketing Agents at Wyndham Destinations enjoy a comprehensive benefits package, including medical, dental, and vision coverage, life and accident insurance, and wellness programs. Additional perks include a 401k plan with employer matching, an employee assistance program, and even a Wish Day that allows team members to volunteer in their communities. Your well-being is important to us!

To effectively engage a potential customer as a Community Marketing Agent, start by greeting them warmly and introducing yourself and your role. Explain the exciting vacation opportunities available through Wyndham Destinations and ask open-ended questions that allow them to share their travel interests. Be attentive, enthusiastic, and ready to offer incentives and solutions that match their interests.

Screening potential customers involves asking targeted questions to understand their interests and qualify them for the sales presentations. Use a friendly tone to inquire about their past vacation experiences, preferences, and willingness to explore vacation ownership options. This approach not only helps qualify leads but also builds rapport.

When faced with objections from potential customers, it’s important to listen carefully to their concerns and empathize with their perspective. Address their objections thoughtfully by providing clear information about the benefits of vacation ownership and how it aligns with their travel goals. Always remain positive and inviting, showing that you genuinely want to help them discover a solution.

In a team environment, I believe communication and collaboration are key. I support my colleagues by sharing best practices, offering help when needed, and participating actively in team meetings. I celebrate our collective successes and always encourage open dialogue to foster a positive team culture.

I find motivation in helping others create wonderful memories through travel. The excitement of connecting people with amazing vacation opportunities and introducing them to the joys of vacation ownership drives me. Additionally, achieving performance goals and receiving recognition for my efforts keeps me engaged and thriving in my role.

Preparation for a sales presentation involves researching the specific vacation packages available, understanding common customer needs and objections, and practicing my delivery. I also make sure to stay updated with the latest promotions and features that can be highlighted during the presentation to enhance customer interest.

Wyndham Destinations focuses on creating exceptional vacation experiences for its members through innovative marketing strategies that emphasize community engagement and partnership with local attractions. Their approach combines personal touches with broader marketing campaigns to reach both potential customers and existing members, ensuring strong relationships and member satisfaction.

A memorable instance was when I surpassed my sales target by implementing a personalized approach that addressed customer needs effectively. I tailored my conversations based on their vacation preferences and offered tailored solutions, which ultimately led to a significant increase in bookings over the quarter.

Customer feedback is crucial in sales roles as it provides insights into client satisfaction, preferences, and areas for improvement. It helps refine sales approaches, enhance service delivery, and foster stronger relationships with potential customers, ultimately leading to increased sales and repeat business.

During slower sales periods, staying motivated requires focus on personal growth and continuous learning. Setting smaller, achievable goals can also create a sense of accomplishment. Engaging with my team for encouragement and brainstorming new sales strategies can provide fresh perspective and motivation to drive results even during challenging times.