Customer Care & Community Manager (m/f/d) | French & German Speaking

About Yepoda

At Yepoda, Korean effectiveness meets sustainable solutions: our mindfully produced skincare products are made with love in Korea. Our mission is to bring the best beauty innovations from Korea straight to Europe – without ever compromising on our values, quality and sustainability. All our products are made with the best natural and active ingredients, are vegan and cruelty-free. We aim to make the K-Beauty routine easy, effective, and fun.

We are a beauty start-up founded in 2020 and located in the heart of Berlin. Our team is made of over 70 brilliant human beings who came from all over the world to actively write Yepoda’s story.

We are currently seeking a passionate team member to assist our Customer Care & Community Management team with inquiries from both French AND German customers. We welcome candidates of various levels of experience for this position.

Your tasks

• Act as the first point of contact for our community, becoming a go-to expert on everything related to Yepoda.

• Support our community and customers by responding to inquiries and requests, making sure they have a great experience when contacting us.

• Assist customer inquiries via various channels, ensuring timely and accurate responses.

• Monitor and engage with community members on social media platforms, fostering a positive and inclusive online environment.

• Work closely with cross-functional teams, including operations, product development, and brand to relay customer insights and community needs.

Your profile

• You have studied Media Management, Marketing, Communication, Economics, or any related studies, OR possess equivalent experience in Customer Service.

• Excellent communication skills (verbal and written).

• Fluent in French and B1-B2 German with strong English proficiency.

• Proficient user of Google Workspace (Gmail, Drive, Google Sheets, etc.) and Microsoft Office package.

• Familiarity with Gorgias or any other ticketing system.

• A genuine interest in beauty topics and social media platforms (Instagram, TikTok, YouTube).

• A collaborative team player, excited about the opportunity to take on responsibilities in a dynamic startup environment to grow alongside us.

What We Offer

• Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team.

• Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand.

• Inspiring Workspace: Located in the heart of Berlin's Prenzlauer Berg, a dog-friendly office, with free drinks and weekly Yoga classes.

• Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery.

• We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default.

• Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family.

Would you like to be part of the team? Then we'd love to hear from you!

Make sure to apply by clicking on the “Apply for this job” button below. Please upload your CV and Cover Letter in English language. Our Talent Acquisition team will review your application and get back to you as soon as possible.

At Yepoda we are dedicated to providing equal employment opportunities to all individuals, regardless of race, color, ethnicity, ancestry, religion, national origin, citizenship, gender, gender identity or expression, sexual orientation, age, marital status, parental status, disability, or any other status protected by applicable law.