Senior Product Marketing Specialist

Job Description

Senior Product Marketing Specialist – Release Marketing

About the Role
We’re looking for a highly organized, detail-obsessed marketer to join our team as a Senior Product Marketing Specialist – Release Marketing. This person will help build, scale, and standardize our go-to-market processes for product releases across the year. You’ll work closely with product marketers, enablement, creative teams, and product managers to ensure our launches are cohesive, compelling, and consistently executed.
 

What You’ll Be Doing

• Helping define and improve release marketing processes across teams and functions.

• Contributing to product demo videos, ensuring technical accuracy and marketing clarity.

• Maintaining roadmap presentations and other core product marketing materials.

• Building repeatable launch processes and enablement strategies used across key annual milestones.

What You Bring to the Role

• A love for making the complex feel simple—especially when it comes to explaining how new features and products work.

• Strong project management skills - you think ahead and create detailed workback schedules taking into account all tasks, approvals, and reviews needed to meet deadlines.  

• A collaborative mindset and the ability to build strong relationships across cross-functional teams.  You’re comfortable navigating complex cross-functional teams to align stakeholders and deliver a cohesive outcome.

• An eye for detail and quality—whether that’s pixel-perfect slides or polished demo scripts.

Basic Qualifications

• Bachelor’s degree (STEM or business degrees preferred).

• 1–3 years of experience in product marketing, preferably in SaaS or customer experience technology.

• Proficiency with common business tools such as Slack and Google Workspace.

Preferred Qualifications

• Familiarity with Zendesk or other customer service tools.

• Hands-on experience working as a customer support agent or team lead, especially in technical support or service organizations.

Where We Work
We’re aiming to hire this role in one of our marketing hub locations: San Francisco, Austin, or Seattle.

In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The US annualized base salary range for this position is $102,000.00-$154,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.