Manager, Customer Experience Technology Operations
Skills
- Project Management
- Customer Experience Tools
- AI Implementation
- Analytical Skills
- Communication Skills
Responsibilities
- Oversee implementation and optimization of CX tools
- Collaborate with CX vendors to manage relationships
- Lead cross-functional initiatives for technology improvements
- Establish processes for CX tool administration
- Monitor system performance and reliability
- Mentor a team of CX technical operations professionals
Education
- Bachelor's Degree
- Relevant certifications in project management or CX tools
Benefits
- Flexible working culture
- Incentive programs
- 20 days PTO
- Generous paid parental leave
- 100% employer-covered insurance
- 401k match
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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