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Manager, Customer Experience Technology Operations image - Rise Careers
Job details

Manager, Customer Experience Technology Operations

Zip is seeking an experienced Customer Experience Technology Operations Manager to enhance operational excellence and manage CX tools while fostering strong vendor relationships.

Skills

  • Project Management
  • Customer Experience Tools
  • AI Implementation
  • Analytical Skills
  • Communication Skills

Responsibilities

  • Oversee implementation and optimization of CX tools
  • Collaborate with CX vendors to manage relationships
  • Lead cross-functional initiatives for technology improvements
  • Establish processes for CX tool administration
  • Monitor system performance and reliability
  • Mentor a team of CX technical operations professionals

Education

  • Bachelor's Degree
  • Relevant certifications in project management or CX tools

Benefits

  • Flexible working culture
  • Incentive programs
  • 20 days PTO
  • Generous paid parental leave
  • 100% employer-covered insurance
  • 401k match
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$92500 / YEARLY (est.)
min
max
$85000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
SALARY RANGE
$85,000/yr - $100,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
February 21, 2025

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