Partner Business Manager

As a Partner Business Manager at Zip, your primary responsibilities include partner recruitment, pipeline generation, partner marketing, sales management, and ensuring customer success. You'll engage with potential partners, onboard them, and work towards building robust partner business plans to drive sales growth. Collaborating closely with partners to identify new sales opportunities and managing marketing initiatives will also be key to your role.

To be considered for the Partner Business Manager position at Zip, candidates should possess a bachelor's degree in Business, Marketing, or a similar field. It's essential to have proven experience in partner management, sales, and customer success, particularly in the technology sector. Strong analytical skills, excellent communication abilities, and a results-driven mindset are also crucial to thrive in this role.

Success for the Partner Business Manager at Zip is defined by several key metrics including the volume of partner-sourced and influenced pipeline, booked Annual Recurring Revenue (ARR), and the number of successful customer go-lives driven by partners. Monitoring partner performance and ensuring alignment with customer success goals are vital components of achieving success in this role.

Zip is committed to supporting its employees with an attractive array of perks and benefits. As a Partner Business Manager, you can expect startup equity, comprehensive health, vision, and dental coverage, catered meals for SF employees, a commuter benefit, and unlimited PTO. Additionally, Zip provides Apple equipment and a budget for home office setup to ensure you can do your best work.

At Zip, the culture is centered around collaboration, ownership, and innovation. We encourage our team members to communicate openly, embrace an underdog mindset, and contribute to the fast-paced growth of our procurement technology solutions. Diversity and inclusion are core to our ethos, making it a vibrant place for all employees to thrive.

To identify potential partners effectively, I would conduct thorough market research to understand the alignments with Zip's goals and values. I would leverage existing networks, analyze industry trends, and exploit social media platforms to connect with and evaluate potential collaborations.

My approach to managing the partner onboarding process involves creating a structured onboarding plan that includes comprehensive training and clear communication. I would ensure that new partners fully understand how to leverage our tools, resources, and support to maximize their chances of success right from the start.

I have a strong background in sales pipeline generation, where I consistently worked with partners to discover and create new sales opportunities. I employ a proactive strategy that includes frequent follow-ups, collaboration on lead generation campaigns, and generating insightful reports to track progress and optimize processes.

To ensure exceptional customer experiences, I will foster open communication channels between partners and internal teams, keeping everyone aligned on customer goals. Regular performance evaluations and feedback sessions will help identify areas for improvement while ensuring responsive issue resolution.

I have extensively developed and executed co-marketing strategies in previous roles. My strategy involves closely collaborating with partners to create impactful campaigns and marketing materials that highlight joint solutions, ensuring effective promotion and lead generation to drive mutual business growth.

When conflicts arise, I prioritize open communication and active listening to understand each party's perspective. I believe in collaboratively finding solutions that satisfy both sides while ensuring our overarching goals align. By maintaining a focus on partnership success, I aim to overcome differences constructively.

Key metrics for evaluating partner performance include lead generation numbers, sales conversion rates, partner retention rates, and overall contribution to revenue. Analyzing these indicators allows for a comprehensive understanding of how well the partnership is functioning and where improvements can be made.

I would leverage my insights on market trends and partner dynamics to contribute to Zip's partner strategy. My focus would be on identifying new partnership opportunities, refining existing strategies based on performance analysis, and exploring innovative approaches for enhancing partner engagement and success.

I believe that critical tools for partner success include robust customer relationship management (CRM) systems, accessible training resources, marketing materials, and analytical dashboards. Equipping partners with these resources enables them to understand customer needs clearly and improve their overall performance effectively.

I'm motivated by the opportunity to drive meaningful relationships and growth through partnership. The excitement of identifying new opportunities that can lead to mutual successes and seeing the tangible impact on customers' experiences keeps me passionate about my role as a Partner Business Manager.