Job details

Solutions Consultant - US

Our co-founders started Zip in 2020 to address this seemingly intractable problem with a purpose-built platform that provides a simple, consumer-grade user experience. Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B+ TAM space. Today, leading companies like Instacart, Anthropic, Sephora, Discover, Reddit, and Lyft rely on Zip to manage billions of dollars in spend.

We're a fast-growing team that helped scale category-defining companies like Airbnb, Meta, Salesforce, Databricks, Ramp, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

We’re looking for a Solutions Consultant to lead onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands on and influence our product roadmap.

As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.

You Will

Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch
Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
Proactive project management across many customers, to manage requirements and tasks across onboardings
Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

3+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
Prior experience with the implementation or administration of Sage Intacct; procurement and AP modules required
Fantastic communication skills
Extreme attention to detail and pride yourself in being incredibly proactive
Experience working with product and engineering teams
You’re able to push back and still make people happy
Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
Willing to do whatever it takes to make Zip and its customers happy: this is an early-stage company, and candidly, we work a lot

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

📈 Start-up equity
🦷 Full health, vision & dental coverage
🚠 Team building events & happy hours
🌴 Flexible PTO
💻 Apple equipment plus home office budget
💸 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Solutions Consultant - US, Zip

As a Solutions Consultant at Zip, you’ll step into an exciting role focused on helping new customers onboard and implement our innovative platform. Founded in 2020, Zip has rapidly established itself in the procurement orchestration category, partnering with notable companies like Instacart and Sephora to transform how they manage spending. In this hands-on position, you will lead onboarding efforts, not just by understanding customer requirements but by creatively configuring our product to meet diverse needs across various industries. You'll guide customers through the entire implementation process, ensuring they can independently utilize our solutions while facilitating training and Q&A sessions. This is an opportunity to collaborate closely with our engineering and product teams to influence our product roadmap and improve customer processes, driving immediate value. With your experience in procurement or B2B SaaS environments, you’ll proactively manage projects, pushing for successful onboarding while ensuring that every interaction keeps our customers satisfied. We value communication and attention to detail, and we're looking for someone who is willing to roll up their sleeves to make things happen. If you’re passionate about customer success and eager to play a pivotal role in a fast-growing startup like Zip, this is the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Solutions Consultant - US Role at Zip

What does a Solutions Consultant at Zip do?

A Solutions Consultant at Zip is responsible for leading the onboarding of new customers, driving their implementation of our innovative procurement platform. This involves understanding customer requirements, configuring the product creatively to solve challenges, and ensuring successful training sessions.