Office Research​/Outbound Calling Assistant​/Long-Term Temporary

As an Office Research/Outbound Calling Assistant in Wichita, KS, you'll be responsible for answering and making calls, accurately entering data into our systems, and performing basic administrative tasks like filing and record-keeping. Your role is crucial for maintaining effective communication with clients and ensuring the accuracy of data.

To qualify for the Office Research/Outbound Calling Assistant position, you need a high school diploma or equivalent, proficiency in Microsoft Office, and strong typing skills. Prior outbound calling experience is preferred, along with excellent verbal and written communication skills.

The work environment for the Office Research/Outbound Calling Assistant role is office-based, with standard hours from 8:00 AM to 5:00 PM, Monday through Friday. You can expect a supportive and collaborative team culture, where a dressed-down approach to business casual is embraced.

Success in the Office Research/Outbound Calling Assistant position requires strong attention to detail, organizational skills, and the ability to multitask effectively. Additionally, a positive attitude and a strong work ethic are key attributes that can help you excel in this role.

While not mandatory, having previous experience in a phone-based or outbound calling role can be quite beneficial for the Office Research/Outbound Calling Assistant position. This experience helps you develop strong communication skills and familiarity with customer service best practices.

When answering this question, highlight any previous roles where you've been required to communicate via phone or handle data entry. Use specific examples that demonstrate your organizational skills and customer service expertise.

Discuss your time management strategies and how you prioritize tasks. Emphasize your commitment to ensuring each caller feels valued, regardless of volume, and give examples of how you've successfully managed this in the past.

Be prepared to discuss your experience with Microsoft Office tools, particularly Excel, Word, and Outlook. Share specific functions or features you're comfortable with and how they've helped you in previous jobs.

Use the STAR method (Situation, Task, Action, Result) to illustrate a specific instance. Explain how you remained calm, addressed the customer's concerns, and what the outcome was, emphasizing your problem-solving and communication skills.

Express your understanding of the importance of data accuracy. Describe the steps you would take to correct the error, how you would notify relevant team members, and any systems you would put in place to prevent it from happening again.

Share your strategies for managing stress, such as prioritizing tasks, setting small achievable goals, or taking short breaks. Provide examples of how you've successfully handled similar situations in the past.

Discuss the aspects of office work that resonate with you, such as collaboration, a structured setting, and interaction with colleagues. Mention how these elements enhance your productivity and satisfaction.

Talk about the qualities that your past employers appreciated in you, such as reliability, attention to detail, and initiative. Provide an example of a project where your work ethic made a significant impact.

Reflect on your genuine interest in the position and the company. Discuss how your skills align with the responsibilities and what you hope to learn or achieve in the role.

Explain your understanding of confidentiality principles and best practices. Discuss your approach to handling sensitive data, such as following company protocol and using secure systems to ensure data privacy.