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Product Support Engineer III(Troubleshooting | Support | Networking | IPV6/HTTPS) image - Rise Careers
Job details

Product Support Engineer III(Troubleshooting | Support | Networking | IPV6/HTTPS)

Zscaler, a leader in cloud security, is looking for an experienced Product Support Engineer III to provide expert support and contribute to a customer-centric culture.

Skills

  • Networking troubleshooting
  • Familiarity with Linux/Unix/BSD operating systems
  • Knowledge of security products and protocols
  • Scripting knowledge in SHELL and Python

Responsibilities

  • Provide second line phone/email consultation to independently debug complex security/network problems
  • Work with Engineering and assist the customer with testing or troubleshooting
  • Create entries in our technical support online database to document incident resolution
  • Promote a team environment by assisting and contributing to fellow Zscaler employees
  • Understand the product direction and customer use-cases

Education

  • Bachelor of Science in Computer Science/Engineering or equivalent certifications

Benefits

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$95000 / YEARLY (est.)
min
max
$80000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.

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TEAM SIZE
SALARY RANGE
$80,000/yr - $110,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 16, 2025

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