Senior Technical Program Manager - GTM

As a Senior Technical Program Manager at Zscaler, your primary responsibilities will involve planning, executing, and delivering complex projects related to Go-to-Market applications. You'll collaborate with various departments, maintain communication across teams, and keep project documentation updated to ensure transparency in progress and potential risks. Your role is crucial in enabling successful GTM operations and enhancing the overall efficiency at Zscaler.

To qualify for the Senior Technical Program Manager position at Zscaler, you should have a minimum of 5 years of experience in a similar role. A strong background in managing Go-to-Market projects is preferred, along with proficiency in project management methodologies like Agile and use of tools such as Jira. Exceptional leadership and communication skills are essential, enabling you to bridge the gap between technical and non-technical stakeholders.

Zscaler is committed to the professional development of its Senior Technical Program Managers through continuous learning opportunities, mentorship, and an inclusive company culture. You'll have access to various training programs to enhance your project management skills, as well as the chance to work on innovative projects that directly contribute to your career growth and development within the organization.

At Zscaler, Senior Technical Program Managers thrive in a fast-paced, collaborative environment where creativity and innovation are encouraged. The company places a high value on inclusivity and support, fostering a workplace culture that empowers you to contribute your ideas and solutions. You'll work alongside top experts in the field, making it a dynamic place to advance your skills and make genuine impacts.

In the role of Senior Technical Program Manager at Zscaler, collaboration is key! You'll work closely with IT teams, business stakeholders, and external partners to ensure that Go-to-Market technology initiatives are aligned with business objectives. By facilitating effective communication and coordination, you'll help manage project timelines and tackle any issues that arise, ensuring a smooth process and successful outcomes.

When discussing your experience managing Go-to-Market projects, highlight specific examples where you led cross-functional teams, implemented strategies that resulted in successful project completion, and the tools or methodologies you employed, such as Agile or Jira. Discuss the factors that influenced your planning and execution, and how you navigated challenges during those projects.

Be sure to mention specific methodologies like Agile, Scrum, or SDLC. Provide examples of how you applied these methodologies in previous roles, focusing on the outcomes of your projects. Discuss how you adapt your approach based on project needs and team dynamics, showcasing your versatility and understanding of various frameworks.

Explain your approach to prioritization, perhaps using techniques like MoSCoW or Eisenhower Matrix. Share a situation where you effectively prioritized tasks in a complex project, focusing on how you balanced stakeholder needs, deadlines, and available resources. Highlight your communication strategies that kept your team aligned on priorities.

Discuss your conflict resolution style, emphasizing open communication, empathy, and collaboration. Share an example when you successfully resolved a conflict, resulting in a positive outcome for the team and project. Reinforce the importance of addressing conflicts promptly to maintain productivity and morale.

Share a detailed story about a challenging project, focusing on your specific contributions and decisions. Discuss how you identified challenges, the steps you took to navigate them, and the ultimate outcomes. Highlight the skills that contributed to your success, such as stakeholder management and strategic thinking.

Explain your methods for maintaining stakeholder alignment, such as regular updates, meetings, and effective documentation. Discuss a time when you successfully kept all stakeholders informed and engaged throughout a project, focusing on the tools you used to facilitate communication and track progress.

Discuss the complexities of aligning various teams and managing the dynamics of a fast-paced GTM environment. You may mention factors such as technological changes, market demands, or evolving project requirements. Emphasize how your strategic planning and adaptability help you recognize and address these challenges.

Detail the key performance indicators (KPIs) you prioritize, such as project completion times, budget adherence, and stakeholder satisfaction. Link your tracking methods to tangible outcomes or improvements you have facilitated, emphasizing your analytical capabilities and commitment to delivering results.

List tools such as Jira, Trello, or Microsoft Project that you have experience with. Explain briefly how each tool enhances collaboration, tracking, and communication within a project. Share examples of how utilizing these tools helped you manage and deliver projects effectively.

Discuss your approaches, such as simplifying technical language, using visuals or diagrams, and validating understanding through feedback. Give examples of when you successfully conveyed complex technical information to non-technical stakeholders, ensuring they were aligned with project goals and updates.