Sr. Professional Services Consultant
About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Title:
Sr. Professional Services Consultant
Location:
Remote (US)
Why Work With Us:
- At Zscaler, one of our highest priorities is addressing the health and welfare needs of our employees and their family members.
- Be part of a collaborative and supportive team.
- Enjoy the flexibility of a remote work environment.
- Competitive salary and benefits package.
- Continuous learning and professional development.
- Comprehensive and inclusive health benefits.
Job Description:
We are seeking a highly motivated and experienced Threat Hunting Advisor to join our team. As a Threat Hunting Advisor, you will play a crucial role in growing and developing our Managed Threat Hunting Service by providing expert-level customer success knowledge, coaching, training, customer experience, and driving overall process improvement. Your primary responsibilities will include exceeding business retention and growth targets, proactively addressing risks and opportunities, and collaborating with cross-functional teams to increase customer value.
Responsibilities:
- Drive day-to-day execution to exceed business retention and growth targets for ZScaler's Managed Threat Hunting Service.
- Create and implement strategies to proactively address risks and opportunities related to customer adoption, engagement, and retention.
- Collaborate with account managers, regional sales managers, and sales engineers to conduct account reviews and identify opportunities to increase customer value relating to managed threat hunting.
- Lead and participate in weekly, monthly, and quarterly customer business reviews with cross-functional partners, highlighting risks, opportunities, and progress on the Customer Success roadmap.
- Own the retention forecast for strategic customers, providing weekly reports on risks and mitigation status.
- Collaborate with the leadership team to build, execute, and refine the customer success roadmap.
Qualifications:
- Experience working with Fortune 100 cybersecurity customers and managing customer relationships.
- Proficiency in architecting customer success tools.
- Ability to create and distribute strategic customer playbooks and manage thousands of users, driving change management in complex organizations.
- Proficient skills in conducting EBR (Executive Business Review) and business value mapping conversations.
- Experience organizing strategic customer engagement events.
- Excellent prioritization abilities, with a focus on KPIs and success metrics for customers and the business.
- Track record of carrying retention or growth targets.
- Passion for building trust, fostering relationships, and effective communication with customers.
- Public speaking skills, capable of tailoring presentations to audiences of different backgrounds and expertise
- Past sales experience is a plus.
#LI-MS5
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
By
Zscaler
Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.
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