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Staff Business Systems Analyst - job 2 of 2

Zscaler is seeking an experienced Staff Business Systems Analyst for the Customer Success team to deliver high-impact experiences and innovative solutions.

Skills

  • Project management
  • Requirements analysis
  • Salesforce proficiency

Responsibilities

  • Organizing and managing all phases of assigned projects.
  • Developing detailed project plans outlining goals and outcomes.
  • Serving as business liaison to IT on system issues.
  • Providing effective communications throughout project phases.

Education

  • Bachelor's degree in a technical field or equivalent experience

Benefits

  • Various health plans
  • Time off for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
To read the complete job description, please click on the ‘Apply’ button
What You Should Know About Staff Business Systems Analyst, Zscaler

Join Zscaler as a Staff Business Systems Analyst and be part of an innovative team that is revolutionizing the cloud security landscape! Based in India and working remotely, you'll play a pivotal role in our Customer Success, Architecture, and Systems team, reporting directly to the VP of Customer Success Business Architecture. This position is perfect for someone who thrives in fast-paced, collaborative environments and is passionate about driving customer success through effective project management. In this role, you’ll organize, manage, and oversee all phases of various projects within the Customer Success Operations Program, ensuring they are completed on time while meeting critical business requirements. You will also develop intricate project plans, serve as the business liaison to IT for resolving system issues, and communicate effectively across different business levels throughout all phases of the assigned projects. To succeed, you’ll need at least 7 years of experience in enterprise SaaS companies and proficiency in Salesforce along with a relevant bachelor’s degree. If you have Salesforce Certifications, experience in customer success, or professional services, that would be a huge plus! At Zscaler, we believe in fostering a diverse and inclusive culture where everyone's contribution matters. So, if you’re eager to innovate and drive success while being part of a supportive community, apply today and help us make the cloud a safer place for businesses everywhere!

Frequently Asked Questions (FAQs) for Staff Business Systems Analyst Role at Zscaler
What responsibilities does the Staff Business Systems Analyst at Zscaler have?

The Staff Business Systems Analyst at Zscaler is responsible for managing all project phases within the Customer Success Operations Program. This includes organizing project timelines, developing detailed plans, and serving as a liaison between business and IT for system-related issues, ensuring effective communication throughout the project lifecycle.

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What qualifications do I need to apply for the Staff Business Systems Analyst position at Zscaler?

To apply for the Staff Business Systems Analyst position at Zscaler, you need a minimum of 7 years of experience in enterprise SaaS companies, along with a bachelor's degree in a technical field or equivalent experience. Proficiency in Salesforce is essential, and having additional certifications can make your application stand out.

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Is remote work available for the Staff Business Systems Analyst role at Zscaler?

Yes! The Staff Business Systems Analyst position at Zscaler is a remote role located in India, allowing you to work from the comfort of your home while collaborating with a global team committed to customer success.

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How does Zscaler foster a diverse and inclusive workplace?

Zscaler actively promotes diversity and inclusion by valuing individuals from all backgrounds and identities. They create an environment where everyone belongs and contributes meaningfully to their mission of making business seamless and secure.

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What benefits can a Staff Business Systems Analyst expect at Zscaler?

As a Staff Business Systems Analyst at Zscaler, you can expect a comprehensive benefits program, including various health plans, generous time-off policies, parental leave options, retirement planning, and education reimbursement, among other perks designed to support you and your family.

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Common Interview Questions for Staff Business Systems Analyst
Can you describe your experience with project management in a SaaS environment?

Highlight specific projects you've managed, emphasizing your role in developing timelines and meeting deadlines. Mention any tools or methodologies you used, such as Agile or Scrum, and the positive impact your management had on project outcomes.

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What strategies do you use to communicate effectively with stakeholders?

Discuss how you tailor your communication style based on the audience. Provide examples of how you regularly update stakeholders on project progress, resolve conflicts, and gather feedback to enhance collaboration.

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How do you prioritize competing projects and tasks?

Explain your approach to prioritization, such as assessing project impact, urgency, and resource availability. Share a real-life example where you successfully managed multiple priorities while delivering high-quality results.

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What is your experience with Salesforce and how have you utilized it in your previous roles?

Discuss your proficiency with Salesforce, including any specific functionalities you’ve utilized, such as managing customer data and generating reports. Provide examples of how you've leveraged Salesforce for project tracking and resolution.

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How do you handle conflicts that arise between business needs and IT capabilities?

Share a situation where you successfully navigated a conflict between business and IT, focusing on your negotiation and problem-solving skills. Emphasize your commitment to finding a solution that meets both parties' needs.

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Describe a time when you identified a problem in a project. What steps did you take to address it?

Use the STAR method to outline your approach clearly. Describe the situation, the specific problem, the action you took to resolve it, and the outcome of your intervention.

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What metrics do you believe are crucial for measuring the success of a project?

Discuss key performance metrics relevant to project success, such as customer satisfaction, project completion timelines, and budget adherence. Illustrate your points with examples of how these metrics influenced project decisions.

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How do you stay updated with the latest trends in business systems analysis?

Talk about how you engage with industry publications, attend webinars, and participate in professional networks. Mention specific resources you find valuable for continuous learning.

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What role do you believe customer feedback plays in project management?

Emphasize the importance of customer feedback in steering project direction, making adjustments as necessary, and enhancing overall user satisfaction with the product. Share an example where feedback led to a project pivot.

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Why do you want to join Zscaler as a Staff Business Systems Analyst?

Convey your excitement about Zscaler’s mission and culture, highlighting specific aspects of the company that resonate with you, such as their commitment to security and diversity. Explain how your skills align with the company's goals.

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Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.

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Full-time, remote
DATE POSTED
February 21, 2025

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