Behavioral Health Support (Bucks County)

As a Behavioral Health Support at Access Services, your key responsibilities include building rapport with clients, conducting comprehensive assessments of strengths and needs, developing and implementing personalized treatment plans, and collaborating with individuals to achieve their recovery goals in living, learning, working, and socializing. You’ll also connect clients to community resources and provide information about mental wellness.

To qualify for the Behavioral Health Support role at Access Services, you need a Bachelor’s degree in a relevant field such as psychology, social work, or human services. Prior experience in mental health services is preferred. You must also possess a valid driver’s license, a reliable vehicle, and the willingness to transport clients as needed.

Access Services offers on-the-job training in the Psych Rehab model for Behavioral Health Support team members. New hires receive consistent support from peers and supervisors, allowing them to develop essential clinical and case management skills needed to provide top-notch support to clients.

Behavioral Health Support staff at Access Services enjoy a comprehensive benefits package that includes health, vision, and dental insurance, paid time off, mileage reimbursement, tuition reimbursement, and various discounts. You’ll also have access to life insurance and an employee assistance program, ensuring you are well-supported in your role.

The work schedule for the Behavioral Health Support position at Access Services typically runs Monday to Friday, from either 9 am to 5 pm or 8 am to 4 pm. Flexibility is expected with evenings based on the needs of the individuals you serve, providing a balance between fulfilling work and personal commitments.

In answering this question, it's essential to highlight your empathetic and person-centered approach, focusing on building trust and rapport. Discuss techniques for engaging clients in their recovery journey, such as actively listening, encouraging goal-setting, and collaborating on treatment plans to ensure they feel valued and heard.

Provide a specific example where you helped a client identify and work through a prominent challenge. Highlight the approaches you used, such as assessing their strengths and developing actionable strategies, showing how your support led to meaningful progress.

Discuss how person-centered care involves tailoring support to the unique needs and goals of each individual. Emphasize the importance of collaboration and empowerment, ensuring clients are active participants in their recovery and decision-making processes.

Talk about your intrinsic motivation to make a difference and how you stay grounded in your purpose. You could mention peer support, supervision, and professional development as key factors that keep you inspired and engaged in this impactful field.

Mention techniques such as active listening, expressing empathy, and finding common ground. Share how these strategies help foster trust and enable clients to open up about their challenges and aspirations.

In this situation, emphasize the importance of patience and understanding. Discuss your approach to finding the reasons behind the resistance, engaging the client in open conversations about their concerns, and collaboratively exploring options that feel safer for them.

Share your knowledge of local resources, programs, and services that can assist clients in their recovery journey. Mention any previous experiences connecting clients with these resources to help them achieve their goals.

Explain the steps you would take to ensure safety first, detailing your approach to communication, de-escalation techniques, and collaboration with emergency services when necessary. Emphasize the importance of having a well-thought-out crisis plan.

Discuss how peer support can offer unique insights, reduce stigma, and empower clients. Highlight the mutual understanding and shared experiences that can create a supportive environment and promote recovery.

Convey your passion for empowering individuals to take charge of their recovery and how Access Services aligns with your values and interests. Highlight the appeal of their person-centered approach and commitment to professional growth in the mental health field.