Business Transient & Diplomatic Sales Manager
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Rate of Pay: $ 76,000 - $86,000 per annum
Job Description
Business Transient & Diplomatic Sales Manager
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.
What you will be doing:
Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Responsible for growing business in the corporate negotiated and diplomatic segments, Consortia/Leisure (including any focused programs where a Hotel is accepted), and Wholesale/FIT segments.
- Identify areas of opportunity with travel professionals, manage and service existing relationships to optimize revenue. Procure new business while being responsible for meeting assigned monthly sales goals.
- Develop strategic business action plans in accordance to Sofitel Standards to drive measurable incremental Business and Transient Sales Revenue.
- Candidate will develop strategic business relationships with key segment buyers/agencies with the purpose of growing market share and driving revenue to the hotel.
- Additional responsibilities include, participating in tradeshows, conventions and promotional events to identify new opportunities to grow business revenue. Organize business activity, accounts, and business contacts.
- Maintains a high level of exposure for the hotel in major market areas through direct sales solicitation, telephone, fax, written communication.
- Maintain close business relationships with existing clients through key sales activities.
- Cultivate and develop new business relationships through key sales activities.
- Closely follows up on all business leads within a 24-hour response timeline to clients.
- Adapts to client's needs by tailor fitting hotel services to fit client's requests.
- Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
- Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
- Other tasks as assigned
Qualifications
Your experience and skills include:
- Excellent written and verbal communication, organizational and problem solving skills that allow you to manage and maintain business relationships.
- An ability to work under pressure while maintaining a sense of poise and professionalism.
- A can-do, positive attitude that enables, empowers and inspires others.
- An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members.
- A desire to learn and grow and a fast paced, challenging, exciting environment
Additional Information
Additional Information
Your team and working environment:
- Opportunity to work with a diverse group, representative of over 20 countries worldwide
- Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
Average salary estimate
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As the Business Transient & Diplomatic Sales Manager at Accor in Washington, DC, you will play a key role in creating memorable experiences for guests at our property. Your passion for hospitality and motivation to excel will help you build strong, lasting relationships with corporate clients and diplomatic guests alike. Reporting to the Director of Sales, your responsibilities will include growing our corporate negotiated and diplomatic segments, managing existing relationships, and actively pursuing new business opportunities to meet ambitious sales goals. You'll have the chance to develop strategic action plans that align with Sofitel Standards to boost our transient sales revenue. Being proactive is essential; you will need to participate in tradeshows and promotional events to uncover new business avenues. Your days will be filled with communication, following up on leads within 24 hours, and ensuring that our hotel services align with clients' specific needs. In this engaging role, you will maintain a high level of exposure for our hotel through direct sales efforts, while contributing positively to the team with your excellent communication, organizational, and problem-solving skills. At Accor, we believe in allowing every employee to write their own story, so your growth and possibilities are limitless. We support you in every aspect, making your career journey rewarding and purposeful. Join us, and together we can challenge the status quo in hospitality!
Accor is global leader in corporate services, operates in nearly 100 countries with 150,000 employees. With more than 4,000 hotels worldwide, covering all segments from economy to upper upscale, Accor Hospitality, the Accor’s hotel offering, of...
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