Extra Room Attendant Housekeeper

As an Extra Room Attendant Housekeeper at Fairmont El San Juan Hotel, your main responsibilities will include maintaining the cleanliness and sanitization of guest rooms, restaurants, casinos, and public areas, as well as the offices. You’ll ensure that every space is not only spotless but also sets a warm and welcoming tone for our guests. Your role is crucial in creating unique experiences that our hotel is known for.

To qualify for the Extra Room Attendant Housekeeper position at Fairmont El San Juan Hotel, you should ideally be a high school graduate and possess the ability to speak both English and Spanish. Previous housekeeping or hospitality experience is preferred but not required, as we value motivation and a willingness to learn even more.

Fairmont El San Juan Hotel offers a comprehensive employee benefits program that includes a discounted rates card valid at Accor locations worldwide, access to various learning and development programs through our Academies, and opportunities for career advancement. Additionally, you’ll have the chance to participate in corporate social responsibility activities, making a meaningful difference in the community!

At Fairmont El San Juan Hotel, we are committed to fostering a diverse and inclusive workplace. Our goal is to attract, recruit, and promote talent from a variety of backgrounds, ensuring everyone feels valued and respected. This commitment not only enriches our work environment but also enhances the experiences we provide our guests.

The hourly pay for the Extra Room Attendant Housekeeper position at Fairmont El San Juan Hotel is set at $18.95. This competitive wage reflects our dedication to valuing the hardworking team members who contribute to our guests' memorable stays.

When asked about your housekeeping experience, highlight the roles where you performed similar duties such as cleaning, sanitizing, and maintaining guest areas. Be specific about the environments you've worked in and any unique challenges you faced, showcasing how you overcame them to ensure guest satisfaction.

To answer this question, explain how you assess the workload by prioritizing areas that require immediate attention, like guest rooms. Discuss your ability to stay organized, perhaps by using a checklist or following management's operational guidelines to efficiently complete your assignments focused on guest satisfaction.

In response, outline your cleaning process, detailing how you remove trash, dust surfaces, clean bathrooms, change linens, and vacuum. Emphasize any specific sanitization protocols you'd follow, especially during flu seasons or pandemics, underscoring your commitment to guest health and safety.

Communicate your approach for addressing guest feedback directly, such as listening attentively, remaining calm, and thanking them for their input. Describe a time you've successfully resolved a complaint, showcasing your problem-solving skills and dedication to ensuring guest satisfaction.

To provide a strong response, discuss the importance of attention to detail, responsiveness to guest needs, and a friendly attitude. Share experiences where your service positively impacted a guest's stay, illustrating your passion for hospitality and creating memorable experiences.

Explain your dedication to following established protocols, utilizing checklists, and consistently reviewing your work to meet company standards. Share any methods you've employed in past roles to ensure all areas you were responsible for met the expected levels of cleanliness.

Express your admiration for Fairmont El San Juan Hotel's commitment to exceptional service and hospitality, highlighting its beautiful location and influence in the industry. Discuss your alignment with their values and willingness to contribute your skills to a team that creates unforgettable guest experiences.

Provide an example of how you'd calmly address the guest's concerns, taking immediate steps to rectify the situation. Emphasize your commitment to guest satisfaction and responsiveness to their feedback, ensuring they feel heard and valued.

Articulate your passion for maintaining cleanliness and creating a welcoming environment for guests as your primary motivation. Share any specific events or experiences that have fueled your enthusiasm for the hospitality industry, which can highlight your dedication.

Discuss how you balance thoroughness with efficiency by creating a structured cleaning routine and adhering to it. Mention time management strategies you’ve employed that allowed you to meet or exceed standards without compromising quality.