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Complex Claims Director, Cyber Media & Technology

Join us as a Complex Claims Director- Cyber, Media, & Technology to grow your experience in Claims.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

As a Complex Claims Director, you will be responsible for handling all aspects of complex first party and third-party liability, Cyber, Media & Technology claims, including class actions and high exposure matters, from inception through conclusion brought against insureds engaged in a wide range of professions.

The responsibilities for this role include making coverage determinations, investigating losses, evaluating, and projecting potential exposures, setting judgmental reserves, developing and implementing resolution strategies, managing outside law firms, working with underwriting on policy renewals and promoting client relationships.

What you’ll need to succeed:

  • 7+ of experience handling complex insurance claims, litigation or other related experience
  • Position requires excellent negotiation skills, strong interpersonal and communication skills and knowledge of the litigation and arbitration process.
  • Bachelor’s Degree or equivalent (Juris Doctor) is highly preferred
  • Knowledge or experience in computer network and systems security or information security is a plus

Ready to take your career to the next level? We would love to hear from you.

The base salary range for this position is $105,000-$135,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

#LI-NH1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - Claims

AIG Claims, Inc.

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Average salary estimate

$120000 / YEARLY (est.)
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$105000K
$135000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Complex Claims Director, Cyber Media & Technology, AIG

Step into a dynamic role as the Complex Claims Director for Cyber, Media & Technology at AIG in New York! In this exciting position, you'll have the opportunity to leverage your extensive claims experience to tackle complex first and third-party liability cases. Your exceptional negotiation skills will come into play as you handle high-stakes claims, including class actions and other significant matters. Collaborating with a talented team, you'll make critical coverage determinations and investigate losses, ensuring each case is approached with fairness and professionalism. Your ability to communicate effectively will be key in managing relationships with clients and outside law firms, while your keen understanding of underwriting will help during policy renewals. At AIG, we celebrate the talent and diversity of our team, fostering a culture of inclusion where you can truly belong. With a competitive salary range between $105,000 and $135,000, complemented by a bonus incentive plan, this role offers more than just monetary rewards. Dive into a comprehensive benefits package focused on your health, wellbeing, and professional development. If you're ready to elevate your career and make a meaningful difference in the insurance landscape, we want to hear from you!

Frequently Asked Questions (FAQs) for Complex Claims Director, Cyber Media & Technology Role at AIG
What are the main responsibilities of a Complex Claims Director at AIG?

As a Complex Claims Director at AIG, your primary responsibilities will include managing complex first and third-party liability claims in the Cyber, Media & Technology sectors. You'll evaluate potential exposures, develop resolution strategies, set reserves, and collaborate with law firms, all while ensuring top-tier client satisfaction.

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What qualifications do I need to become a Complex Claims Director at AIG?

To qualify for the Complex Claims Director position at AIG, you'll need at least 7+ years of experience in handling complex insurance claims or litigation. A bachelor's degree or Juris Doctor is highly preferred, along with strong negotiation and interpersonal skills.

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How does AIG support the professional development of Complex Claims Directors?

AIG is committed to the professional growth of Complex Claims Directors by offering a comprehensive Total Rewards Program. This includes continuous learning opportunities, career development resources, and access to Employee Resource Groups that promote inclusion within the workplace.

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What does a day-to-day look like for a Complex Claims Director at AIG?

In a typical day, a Complex Claims Director at AIG will manage a variety of claim cases, interact with clients and internal stakeholders, conduct assessments, set reserves, and strategize on complex claims, while also staying abreast of industry trends in Cyber, Media & Technology.

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Why is AIG focused on Cyber, Media & Technology claims?

AIG prioritizes Cyber, Media & Technology claims due to their increasing prevalence in today's digital world. With the rise of complex liabilities in these areas, AIG positions itself to protect insureds and ensure they receive expert handling of their claims.

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Common Interview Questions for Complex Claims Director, Cyber Media & Technology
How do you approach handling complex claims?

When approaching complex claims, it’s essential to conduct thorough investigations and maintain open communication with all stakeholders. Provide examples from your past experience showcasing your analytical skills and decision-making processes.

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What strategies do you use for effective negotiation?

Effective negotiation requires understanding the interests of all parties involved. Discuss specific negotiation tactics you have used to achieve favorable outcomes, highlighting your problem-solving skills.

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Can you describe a challenging case you managed?

Share a detailed account of a particularly challenging case, focusing on your problem-solving skills, the steps you took to navigate obstacles, and the final outcome, emphasizing any lessons learned.

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How do you stay updated on Cyber, Media & Technology trends?

Staying current involves regular reading of industry publications, attending relevant webinars, and networking with professionals in your field. Discuss your commitment to continuous learning and how it benefits your role.

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What do you think are the key skills for a Complex Claims Director?

Key skills for a Complex Claims Director include strong analytical abilities, excellent negotiation skills, and great communication. Elaborate on how each skill is vital for managing claims effectively and serving clients' needs.

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How do you handle conflicts with clients or legal teams?

Handling conflicts involves active listening and seeking a resolution that respects all parties. Share specific examples where your conflict resolution skills led to a positive outcome.

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What role does teamwork play in claims management?

Teamwork is crucial in claims management, as it fosters collaboration and shared insights. Highlight experiences where working in a team led to better decision-making and client outcomes.

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What techniques do you use when evaluating potential claims exposures?

Evaluating potential claims exposures requires thorough research and analytical thinking. Discuss how you determine the relevant factors that contribute to successful evaluations.

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Can you explain your experience with legal proceedings in claims?

Share your experience in managing claims that involve litigation or arbitration. Highlight how your understanding of legal processes contributes to advantageous claim resolutions.

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What motivates you in your role as a Complex Claims Director?

Your motivation can stem from successfully resolving complex issues and supporting clients through challenging situations. Provide specific examples that illustrate your passion for the role and your commitment to excellence.

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DATE POSTED
April 12, 2025

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