Senior HVAC Service Tech-Houston, TX

As a Senior HVAC Service Tech at ARS-Rescue Rooter, your primary responsibilities involve troubleshooting, servicing, and repairing residential heating and cooling systems. You will also provide outstanding customer service and ensure that the HVAC systems are operating efficiently and safely. Additionally, you will enjoy flexible working hours, a take-home company vehicle, and participate in comprehensive training programs to enhance your skills.

To qualify for the Senior HVAC Service Tech position at ARS-Rescue Rooter, you need at least 5 years of residential HVAC experience and must possess an EPA certification. Strong customer service and communication skills are essential, along with the ability to manage physically demanding tasks such as lifting heavy objects and working in various spaces like attics and crawl spaces.

As a Senior HVAC Service Tech at ARS-Rescue Rooter, you can expect an industry-leading benefits package including four health insurance options starting as low as $5 per week, a 401(k) with a company match, paid time off, and company-paid life insurance. You will also have access to continuous training opportunities for professional development and personal growth.

Absolutely! ARS-Rescue Rooter places a strong emphasis on the professional growth of its employees. As a Senior HVAC Service Tech, you will have access to various training programs that promote both technical skills and leadership development, paving the way for career advancement opportunities within the company.

The work schedule for a Senior HVAC Service Tech at ARS-Rescue Rooter promotes work-life balance. There are no on-call or overnight shifts, and many locations offer flexible shift schedules, allowing you to manage your time effectively while providing excellent service to our customers.

When facing this question, highlight your specific experiences and skills related to residential HVAC systems. Talk about the types of systems you've worked with, examples of troubleshooting you've conducted, and any repairs or installations you've completed. Show confidence and a customer-oriented approach.

Emphasize your commitment to excellent customer service. Discuss your approach to addressing customer concerns, maintaining communication throughout the service process, and following up after a repair or installation to ensure their satisfaction.

Share techniques you utilize to stay calm under pressure, such as prioritizing tasks, effective communication with your team, and maintaining an organized workflow. Providing a specific example can demonstrate your ability to handle stressful situations positively.

Detail common HVAC issues you've encountered—like refrigerant leaks or electrical problems—and discuss your systematic approach to diagnosing and resolving these problems. It’s an excellent opportunity to showcase your technical expertise.

Express your commitment to continuous learning by mentioning industry certifications you’ve pursued, workshops you attend, or online courses you take. Staying updated with technology trends shows your dedication to excellence and adaptability.

Use the STAR method (Situation, Task, Action, Result) to describe a specific scenario where you exceeded customer expectations. Highlight how your actions improved customer satisfaction and helped build trust.

List the tools and equipment relevant to HVAC work that you're well-versed in, emphasizing any specialized tools you've used. This showcases your hands-on experience and technical capabilities essential for the role.

Share your practical experience and comfort level working in various environments. Mention any techniques you use to ensure safety and efficiency while working in confined or difficult areas, like attics or crawlspaces.

Discuss the importance of safety protocols and the measures you take to ensure a safe working environment. Mention any specific training or certifications you've completed related to HVAC safety standards.

Research ARS-Rescue Rooter to understand its values and unique offerings. Then, explain why the company appeals to you, highlighting aspects like its commitment to employee growth, company culture, or industry reputation.