Entry Level Healthcare Rep

We are seeking a dedicated and professional individual to join our team as an Entry-Level Healthcare Customer Service Representative. In this role, you will be responsible for handling a high volume of incoming calls from healthcare providers, doctors, and other stakeholders. You will assess the purpose of each inquiry and provide accurate and thorough information, ensuring compliance with relevant regulatory agencies to maintain plan licensing.

Key Responsibilities:

• Handle inquiries from healthcare providers, doctors, and other stakeholders.
• Assess patient needs and provide assistance or route them to the appropriate department or party.
• Project a professional and helpful demeanor to all callers.
• Remain calm and composed when handling difficult or upset callers.
• Consistently provide accurate and thorough information to callers.
• Utilize available resources to research and resolve moderately complex issues.

Additional Skills & Qualifications:

• One or more years of experience working in a healthcare or related business environment performing general office duties.
• Experience working in a managed care environment is preferred.
• High school diploma or GED required.
• Successful completion of a vocational/technical/business program in a related field of study, such as Medical Assistant or Medical Office Assistant, may be considered in lieu of work experience.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Apr 10, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.