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Front Office Team Lead

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About the Role

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve.

As the Front Office Team Lead, you will be responsible for ensuring the front office operations run smoothly by leading the work of the Front Office Coordinators. You will be a resource to the front office staff by providing insight and guidance on front office processes and procedures. This position is instrumental in ensuring the medical environment allows our providers to deliver quality patient care.

This role is full-time, 40 hours per week, Monday through Friday, onsite in our San Francisco office.

Responsibilities

Directly oversee single front office operations including the daily processes in the assigned offices, including assisting staff with all front office duties, ensuring adherence to departmental policies and procedures and implementation of emergency procedures, provider schedule management and supporting special projects as needed.
Provides feedback to Operations Supervisor on process improvements, employee and/or provider relations.
Maintains office harmony and morale in a professional work environment.
Leads and mentor employees in assigned offices, including training and assignment delegation.
Responsible for managing office expenses with guidance from Team Supervisor or Regional Operations Manager.
In conjunction with the Operations Supervisor, resolves and documents complex patient situations including escalated complaints, patient terminations, and office incident reporting.
Responsible for keeping an open line of communication with all providers as well as upper management.

Qualifications

Required: EMR/EHR or practice management systems experience.
High School Diploma or equivalent
Strong leadership skills with prior team lead or supervisory experience
2+ years of recent experience such as clerical, administrative, receptionist and/or front office coordinator.
1+ year of demonstrated customer service skills (within a healthcare setting)
Basic proficiency with Microsoft Office (Outlook, Excel, and Word); multiline phone experience; accurate typing/data entry skills.
Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, clinicians, management, staff, and other customers.
Empathy and compassion when working with individuals experiencing mental health challenges.
A calm, professional demeanor when managing upset patients or families.
Excellent oral and written communication skills.
Strong attention to detail with the ability to prioritize and multitask in a fast-paced environment.
Effective problem-solving skills and the ability to think quickly under pressure.
Demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
Strong organizational skills and attention to detail.
Ability to work independently or as part of a team.
Must be able to maintain strict confidentiality of all personal/health sensitive information

The pay for this position starts at $29 per hour. We offer full benefits (medical, dental, vision), paid time off, holiday pay, 401k, tuition reimbursement, paid parental leave, and more.

The Benefits
We offer a robust benefits package to include:

Medical, Dental, Vision, and EAP
LTD/Life Insurance
401k with employer match
PTO accrual starting at 15 days per year
Paid Parental Leave
Tuition Reimbursement Program

About Mindpath Health

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500+ mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care.

At Mindpath Health, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is in-network with most major health insurance providers and has more than 80 locations across California, North Carolina, South Carolina, Florida, Texas, Arizona, and growing.

Join our community and discover how rewarding work can be!

Mindpath Health is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

Average salary estimate

$60480 / YEARLY (est.)

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$60480K

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What You Should Know About Front Office Team Lead, Mindpath Health

At Mindpath Health, we're dedicated to increasing access to mental health care, and we need a passionate Front Office Team Lead to help us achieve that vision! In this full-time role located in our vibrant San Francisco office, you'll be at the heart of our operations, ensuring that everything runs smoothly for our Front Office Coordinators. Your leadership will be crucial as you guide the team in daily tasks, manage the front office processes, and cultivate a welcoming atmosphere for both patients and staff. You'll provide valuable insights to improve operations, oversee scheduling for our providers, and tackle any complex patient situations with empathy and professionalism. With your strong communication skills and knack for problem-solving, you'll help maintain office morale while managing office expenses and contributing to various projects. We’re looking for someone with at least 2 years of relevant experience and a high school diploma, but more importantly, you should be ready to foster a supportive environment and make a difference in people's lives. At Mindpath Health, we believe in taking care of our team as much as we do our patients. That’s why we offer competitive pay starting at $29 per hour, along with comprehensive benefits including health insurance, 401k with employer match, paid time off, and more. Join us in our mission to reimagine care delivery and help others thrive!

Frequently Asked Questions (FAQs) for Front Office Team Lead Role at Mindpath Health

What are the key responsibilities of a Front Office Team Lead at Mindpath Health?

As a Front Office Team Lead at Mindpath Health, you will oversee the daily operations of the front office, manage the team of Front Office Coordinators, and ensure compliance with departmental policies. Your role will include mentoring staff, handling escalated patient issues, and maintaining communication between providers and management to support high-quality patient care.