Digital Product Manager, Retail Media

As a Digital Product Manager for Retail Media at BJ's Wholesale Club, you will own and deliver the product roadmap, ensuring alignment with business goals and effective trade-offs with marketing leadership. Your job will include collaborating with cross-functional teams, developing customer-focused requirements, and managing the backlog for the Retail Media development pod to continuously enhance our offerings.

To be a Digital Product Manager at BJ's Wholesale Club, you should ideally have 3-5 years of product experience, specifically focusing on Retail Media implementation and platform management. A solid understanding of the Retail Media landscape, alongside a proven track record of driving change and executing projects in fast-paced environments using Agile methodologies, is crucial.

A typical day as a Digital Product Manager at BJ's Wholesale Club involves a mix of team meetings, strategy sessions, and collaborative work. You'll review progress with your development pod, brainstorm solutions with cross-functional teams, and engage in stakeholder updates while constantly aligning your product roadmap with overall business objectives.

Working as a Digital Product Manager at BJ's Wholesale Club comes with many benefits, including weekly pay, generous time-off programs, a comprehensive selection of health plans, a 401(k) with company match, and the opportunity for free BJ's membership. These benefits are designed to support your lifestyle and help you thrive both personally and professionally.

The Digital Product Manager role at BJ's Wholesale Club is a hybrid position. You will work in the office at BJ's Club Support Center in Marlborough, MA, from Tuesday to Thursday, while having the flexibility to work remotely on Mondays and Fridays, allowing for a perfect blend of collaboration and personal workspace.

To effectively prioritize tasks in my product backlog, I often collaborate with cross-functional teams and use a data-driven approach to assess customer feedback, business goals, and resource availability. I ensure that critical tasks align with key objectives and often reassess priorities during sprint cycles.

In a previous role, I introduced new analytics tools that provided deeper insights into user behavior. By analyzing this data, I implemented strategic changes that resulted in a 30% increase in user engagement. This not only showed the measurable impact of my actions but also facilitated discussions on further enhancements.

Handling conflicts among team members typically involves facilitating open discussions where everyone can voice their perspectives. I mediate by focusing on shared goals and encourage collaborative problem-solving, ensuring that the focus remains on finding a solution that benefits the product and the team.

To maintain effective communication with stakeholders, I utilize regular updates, targeted meetings, and transparency in progress reports. By providing them with relevant information and welcoming feedback, I foster a collaborative atmosphere which helps in aligning on project goals.

My approach to managing product roadmaps includes regular reviews with the team, incorporating stakeholder input, and aligning changes with strategic business objectives. I ensure that the roadmap remains flexible enough to adapt to any market shifts while clearly communicating updates to relevant teams.

One challenging project involved coordinating a complex Retail Media platform launch amidst tight deadlines. I overcame obstacles by enhancing team collaboration through daily stand-ups and continuous feedback loops. This helped to identify and address issues early on, leading to a successful launch.

I prefer using tools like JIRA for task management and collaboration, along with Confluence for documentation and sharing information. Additionally, I utilize analytics platforms to track user engagement and gather insights that drive our product decisions.

I determine the success of a product by measuring key performance indicators (KPIs) such as user engagement, customer feedback, retention rates, and revenue growth. Post-launch analytics reviews help us gather insights and inform future iterations to enhance product performance.

When faced with negative or critical customer feedback, I adopt a constructive approach by acknowledging the concerns and ensuring that we take actionable steps towards improvement. I prioritize understanding the root cause of the feedback and incorporate it into our product enhancement strategies.

I want to work as a Digital Product Manager at BJ's Wholesale Club because I admire the company's commitment to providing value to its members and communities. I am excited about the opportunity to drive product innovations that can enhance customer experiences and contribute to BJ’s mission in the retail sector.