Weekend Daytime Concierge (11am-8pm)

As a Weekend Daytime Concierge at Bozzuto, your primary responsibilities include providing excellent customer service by assisting residents and prospective clients with their needs. You'll also take charge of organizing events that enhance community engagement, maintaining meticulous front desk operations, managing package deliveries, and generating positive interactions that build brand loyalty. Your role is essential in ensuring that the first impressions of residents and visitors are memorable and welcoming.

To apply for the Weekend Daytime Concierge position at Bozzuto, you should have at least 2 years of experience in hospitality or a related field. Strong communication skills, both written and verbal, are crucial, alongside a customer-focused mindset. You'll need to showcase a sharp professional appearance and demonstrate your ability to handle various software and computer programs. A keen eye for detail and the ability to lift up to 25 pounds for package deliveries are also important.

As a Weekend Daytime Concierge at Bozzuto, you can expect competitive compensation ranging from $20 to $23 per hour, depending on your experience. Additionally, full-time employees enjoy robust health benefits, including medical, dental, and vision coverage, 20 days of paid time off, a 401k retirement plan with company matching, and tuition reimbursement opportunities. Plus, you will be part of a company culture that values personal and professional growth!

At Bozzuto, we are dedicated to your personal and professional growth as a Weekend Daytime Concierge. We provide various programs aimed at career development, including tuition reimbursement for further education and upskilling. Our supportive team environment encourages learning from experienced colleagues, and you can expect regular feedback to help you reach your fullest potential.

A typical day for a Weekend Daytime Concierge at Bozzuto involves greeting residents warmheartedly, addressing their inquiries, managing packages, and planning community events. You’ll also spend time on social media to foster excitement around Bozzuto’s offerings. It’s a dynamic role where every day brings unique interactions and challenges that keep you engaged and motivated!

To create a welcoming atmosphere, focus on making personal connections with residents. Greet them by name, inquire about their day, and pay attention to their preferences. Set the tone by keeping the front desk organized and inviting, and ensure that all communications are friendly and helpful. This approach fosters a sense of community and belonging.

In a previous role, I encountered a situation where a resident was upset about a package delay. I listened attentively to their concerns, empathized with their frustration, and communicated transparently about the issue. I promised timely updates and provided an easy solution for future deliveries, which turned a negative experience into a positive one.

Planning engaging community events begins with understanding resident interests through feedback and surveys. From there, I’ll brainstorm unique ideas that cater to those preferences. Consideration of event logistics like timings and budgets is crucial, as is marketing the event effectively through signage and social media to ensure maximum participation.

Prioritization at the front desk hinges on urgency and impact. I maintain a checklist of tasks to ensure all essential duties, like managing packages and addressing resident inquiries, are completed promptly. I also stay adaptable to address unplanned requests while ensuring the front desk runs smoothly throughout the day.

I am drawn to Bozzuto because of its evident commitment to fostering a strong community and its core values of creativity and concern. The emphasis on delivering exceptional experiences to residents resonates with my passion for hospitality and customer service. Joining your team would allow me to contribute to an environment where every resident feels valued.

A great concierge exemplifies empathy, communication skills, and problem-solving abilities. It's essential to build genuine relationships with residents, anticipate their needs, and remain composed under pressure. The ability to create enjoyable experiences through personal touches is also a crucial trait of an exceptional concierge.

When receiving negative feedback, I remain calm and approach the situation with empathy. I listen carefully to the resident's concerns without interruption, acknowledge their feelings, and work towards a suitable resolution. Providing follow-up after addressing their issue reassures them that their experience matters.

I would utilize social media platforms to showcase past events, share residents’ testimonials, and create engaging content that highlights upcoming activities. Tagging local businesses for partnerships could enhance reach and foster community spirit. Consistent interaction with residents on these platforms also encourages them to stay involved and spread the word.

To maintain a presentable concierge area, I adhere to a daily cleaning and organization routine. I ensure all materials are tidy, promotional materials are updated, and that the area reflects a welcoming atmosphere. Regular checks throughout my shift allow for prompt addressing of any issues, ensuring the space always feels inviting.

My motivation stems from the joy of making individuals feel valued and at home. Knowing that my efforts contribute to a positive living experience for residents drives me to provide exceptional service. I also thrive in dynamic environments where I can solve problems creatively while actively engaging with people every day.