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Senior Solutions Engineer - Post Sales

About Census šŸ”

Census is a unified data platform built on your cloud data warehouse. With Census, data teams at companies like Canva, Figma, and Rippling can sync data across 200+ business apps using our Reverse ETL. Ultimately we empower every company to build better workflow automation.

Backed by a16z , Sequoia, Tiger Global & Insight; we're a hybrid team headquartered in San Francisco that loves taking annoying problems most people avoid and building elegant solutions for them. We believe that data should be used for more than just making charts. This is why we invented integrations that work directly from cloud data warehouses.

🫔 The Mission

We're looking for the newest member of our Solutions Engineering team. You'll be a vital bridge between the front lines (working directly with prospects and clients) and the sales, product, and engineering teams, collaborating to relay critical feedback that shapes our product roadmap. You’ll provide technical guidance, solution design, and thought leadership to help companies maximize their data warehouse investments - ensuring the highest quality data is delivered to the right places, at the right time and cadence.

You will also be an educator and architect alongside our Sales team. From demos to workshops, playbooks, and sales enablement, you will teach organizations about Census’s value.

🦩 About The Team

Join a team that’s not just hardworking and curious but also close-knit and supportive. We tackle big challenges together and always have each other’s backs. We love sharing what we learn - both within the team and with the broader community. And when we’re not solving problems, teaching, or empowering others, you’ll find us chatting about ways to improve the product, swapping ideas about our favorite shows, or trading recommendations for the latest must-hear podcasts. We may be small, but we’re a mighty team that’s all about collaboration and connection!

šŸ§‘šŸ½ā€šŸ’» What You Do

  • Partner with Customer Account Managers to give customers’ data and operational teams access to deep technical knowledge about Census and the broader data ecosystem.

  • Teach customers the ā€œart of the possibleā€ with Census, demonstrating use cases and best practices.

  • Take ownership of the customer’s implementation and challenges. Ensure that all technical issues, questions, and post-sales product concerns are clearly resolved.

  • Assist with prospect POCs, answering questions and helping prospect be successful with Census.

  • Collaborate as the technical liaison between Census account management and engineering teams.

  • Engage with product and engineering teams on the roadmap, sharing customer feedback and advocating for customer feature requests.

  • Ensure customers successfully implement and use Census.

  • Codify and share how-to’s in our documentation and internal knowledge base.

  • Mentor other Solutions Engineers, help onboard new team members, and build the team’s capabilities over time.

šŸŽÆ  What We’re Looking For

  • Senior Solutions Engineer experience - 4+ years experience in a solutions engineering or architect role working with technical products, particularly with enterprise customers. Alternatively, 6+ years working as an enterprise data leader with a strong desire to engage with prospects.

  • Customer empathy - Ability to understand customer needs, clearly communicate tradeoffs (written and verbal), influence technical audiences, and translate that into technical solutions. Experience consulting with data and operations teams (marketing, customer success, sales, product, or finance), helping them overcome challenges with their data and pipelines.

  • Technical background - Experience with data warehousing, analytics engineering, and sales/marketing/revenue operations data. Proficiency in SQL and knowledge of database best practices and troubleshooting. Nice-to-haves: integration, orchestration, working with APIs, and/or Customer Data Platforms.

  • Self-motivation – Desire to act as a Directly Responsible Individual (DRI) in a startup environment without the structure of big companies. Proven ability to problem-solve your way through issues with the team.

  • Curiosity – Interest in learning and exploring, experimenting, and teaching others.

Hybrid or Remote

  • Report to our New York office at least three days per week if in the NYC Metro area.

  • Exceptional remote candidates will be considered in US East and Central time zones.

šŸ’° Compensation

On-Target Earnings: $160,000 - $200,000

Our Benefits šŸ†

  • Meaningful equity (we mean it!). We’re going to ask you to work hard and build an amazing company, so we are going to pay you well while we build, and set our sights on your equity having real value

  • We want you to take care of yourself, medical, dental, and vision plans are heavily subsidized for you, AND for your qualifying dependents

  • Investing in your future can be expensive so we want to help, there is a company match for 401K/Pensions

  • Flexible work schedule & unlimited PTO

  • Growing family? Amazing! 12 weeks of fully paid parental leave.

  • Annual All-Hands Offsite - hangout with your work-friends and make some memories!

  • All the tools you need to do your best work.


We believe the best companies bring together diversity in race, age, physical and mental ability, sexuality, gender identity, ethnicity, perspectives, and ideas. People do their best work when they feel like they are included, valued, and equal — when they feel like they belong. The Census we are building is a place where everyone brings their full selves to work knowing that they’ll be heard, championed, and supported to succeed. Come and join our Census flock! 🦩

What are you waiting for? Apply ā¬‡ļø

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Average salary estimate

$180000 / YEARLY (est.)
min
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$160000K
$200000K

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What You Should Know About Senior Solutions Engineer - Post Sales, Census

Census is looking for a dynamic Senior Solutions Engineer - Post Sales to join our innovative team in New York! If you have a passion for transforming complex challenges into elegant solutions and connecting with clients to enhance their experience, this role is perfect for you. At Census, we're all about empowering organizations to fully leverage their data with our seamless integrations from cloud data warehouses. As a Senior Solutions Engineer, you will be the vital bridge between our clients and various teams within the company. You’ll collaborate directly with prospects and clients, providing technical expertise and creative solutions tailored to their needs. Your role will involve teaching them the value of our platform through engaging demos and workshops, while also gathering important feedback to help us enhance our offerings. You’ll work closely with Customer Account Managers to ensure every technical challenge is met with an innovative approach, ensuring successful implementations and sustained customer satisfaction. Our team is tight-knit and supportive - we thrive on collaboration, always encouraging each other to learn and grow. We believe in a culture where everyone can contribute and feel valued, making Census a great place to build your career. If you’re ready to make a significant impact and help shape the future of data integration, we’d love to meet you. Join us and be part of a company that truly cares about its people and customers!

Frequently Asked Questions (FAQs) for Senior Solutions Engineer - Post Sales Role at Census
What are the key responsibilities of a Senior Solutions Engineer - Post Sales at Census?

As a Senior Solutions Engineer - Post Sales at Census, your primary responsibilities will include collaborating with Customer Account Managers to provide technical guidance, conducting workshops, and ensuring client satisfaction with implementation. You will also serve as the technical liaison between clients and internal teams, advocate for customer feedback, and mentor fellow Solutions Engineers.

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What qualifications are required for a Senior Solutions Engineer - Post Sales at Census?

To be considered for the Senior Solutions Engineer - Post Sales role at Census, you should have at least 4 years of experience in a solutions engineering role with a focus on technical products or 6 years as an enterprise data leader. Strong technical knowledge in data warehousing, SQL, and customer engagement is essential, along with excellent communication skills.

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How does a Senior Solutions Engineer - Post Sales contribute to customer success at Census?

A Senior Solutions Engineer - Post Sales at Census plays a crucial role in customer success by offering tailored solutions that align with client needs. You'll engage in educating clients about our platform, troubleshoot technical challenges during implementation, and ensure they successfully integrate our products into their operations. Your influence directly helps clients maximize their data investments.

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What technical skills are beneficial for a Senior Solutions Engineer - Post Sales at Census?

Technical skills beneficial for a Senior Solutions Engineer - Post Sales at Census include proficiency in SQL, knowledge of the data warehousing ecosystem, analytics engineering, and understanding API integrations. Familiarity with orchestration tools and Customer Data Platforms can also be advantageous.

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What is the team culture like for a Senior Solutions Engineer - Post Sales at Census?

The team culture at Census is one of collaboration, support, and continuous learning. As a Senior Solutions Engineer - Post Sales, you will join a close-knit group that tackles challenges together, shares knowledge, and celebrates successes. The work environment is inclusive and encourages open communication, making it a dynamic place to grow professionally.

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Common Interview Questions for Senior Solutions Engineer - Post Sales
Can you describe your experience as a Senior Solutions Engineer and how it applies to the role at Census?

When answering this question, focus on your relevant experiences in solutions engineering or data leadership. Discuss specific projects where you've successfully engaged with enterprise customers, provided technical solutions, and influenced product development based on customer feedback.

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How do you approach troubleshooting technical issues for clients?

Show that you take a systematic approach to troubleshooting. Highlight your ability to listen to client problems, ask probing questions to fully understand the issue, and leverage your technical skills to identify the root cause, as well as your resourcefulness in finding solutions quickly.

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How do you communicate complex technical concepts to non-technical stakeholders?

Emphasize the importance of clarity and relatability in communication. Describe how you break down complex terms into simpler concepts, relate the technical details to business outcomes, and utilize analogies or visual aids when necessary to ensure understanding among non-technical audiences.

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What are some best practices you would recommend when implementing data solutions for clients?

Discuss the significance of understanding the client's unique needs and metrics for success before implementation. Suggest ensuring robust documentation, regular check-ins, and providing training sessions to enable clients to utilize the solutions effectively—always underlining the need for proactive support.

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Can you give an example of how you've used customer feedback to improve a product or solution?

Provide an example that illustrates your proactive approach to gathering and analyzing customer feedback. Detail how you communicated findings to product teams and the tangible improvements or features that resulted from your efforts, thus spotlighting your role in customer advocacy.

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What strategies do you use for keeping up with trends in data engineering and solutions architecture?

Talk about your commitment to continuous learning by engaging with industry publications, participating in webinars, and joining professional networks. Highlight how you apply what you learn to enhance your work and share insights with your teammates to foster collective growth.

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How would you prioritize customer requests for product features?

Explain your method for evaluating customer requests based on urgency, overall impact on client satisfaction, and alignment with strategic goals. Discuss how you'd collaborate with product teams to balance customer feedback with long-term product vision.

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How do you ensure a successful handover between initial sales and post-sales support?

Illustrate the importance of clear documentation and communication. Discuss setting up joint meetings with sales and support teams to verify client expectations and requirements so the transition is smooth and clients feel well-supported throughout their journey with Census.

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What role does collaboration play in your work as a Senior Solutions Engineer?

Convey your belief in teamwork as essential for success. Share examples of how collaborating with cross-functional teams (sales, engineering, etc.) has resulted in effective problem-solving, improved customer outcomes, and a more innovative approach to solutions development.

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Why do you want to work specifically at Census?

Articulate your enthusiasm for Census's mission and workplace culture. You might mention your admiration for their innovative approach to data integration and the value they place on employee development, collaboration, and building a diverse team where everyone's contributions are valued.

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Building a data platform that enables everyone to have access to trusted data so teams can take action and automate their business

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DATE POSTED
April 6, 2025

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