KeyHolder, Robert Graham - Philadelphia Premium Outlets

As a KeyHolder at Robert Graham, your primary responsibilities include sales generation, customer service, and supporting store operations. You'll motivate staff to meet sales goals, foster a sales culture, and ensure all customers receive exceptional service, thereby enhancing their overall shopping experience.

To excel as a KeyHolder at Robert Graham, candidates should possess excellent communication skills, a passion for fashion, and a dedication to customer satisfaction. Leadership abilities are crucial, as you will support staff in improving their sales techniques and maintaining high service standards.

While prior retail experience is preferred, the essential requirement for the KeyHolder position at Robert Graham is a dedication to customer service and a positive attitude. Previous experience in sales or leadership roles would certainly be advantageous as you will be expected to guide and inspire your team.

Yes, the KeyHolder position at Robert Graham is commission eligible, which means your dedication to driving sales can lead to additional earnings. Moreover, you'll enjoy a generous employee discount on our distinctive apparel, making it an attractive role for fashion enthusiasts.

A typical day for a KeyHolder at Robert Graham involves engaging with customers, motivating your sales team, and ensuring the store operates smoothly. You'll assist in resolving customer issues, manage inventory, and collaborate with your team to achieve sales objectives through innovative strategies.

When addressing this question, highlight your previous retail experiences that involved leadership and customer service. Be specific about the skills you've developed that would translate well to the KeyHolder position, emphasizing your ability to engage customers and motivate team members.

A great way to respond is by sharing specific techniques you use to engage customers, such as actively listening, addressing their needs promptly, and maintaining a welcoming atmosphere. Discuss how these practices lead to repeat business and customer loyalty.

Discuss a few targeted sales strategies such as setting clear performance metrics for your team, leveraging promotions, and creating a fun, competitive atmosphere to drive engagement. Sharing real-life examples will demonstrate your proactive approach.

It’s best to share a few conflict resolution techniques that you have successfully implemented in the past. Emphasize your ability to remain calm, listen to the customer’s concerns, and work towards a solution that satisfies both the customer and the store's policies.

In your answer, convey your knowledge about Robert Graham’s history, unique style, and commitment to quality. Mention specific products or collections that resonate with you, demonstrating your enthusiasm for the brand.

Share a specific instance where you successfully motivated your team, potentially through an incentive program or by fostering a collaborative environment. Highlight the positive results that came from your efforts, such as increased sales or improved morale.

It’s key to convey that the most important aspect is the dual focus on sales generation and stellar customer service. Your ability to lead, support, and inspire your team while ensuring customers have a great experience is crucial.

Discuss how you regularly follow fashion blogs, attend trade shows, or network within the industry. Mention how staying informed allows you to effectively engage customers and promote the right products.

Outline your approach to address underperformance, which might include one-on-one discussions to understand the issue, providing constructive feedback, and offering additional training or support to help them succeed.

You could express your understanding that both aspects are crucial and describe methods to prioritize tasks efficiently. Mention strategies like delegating operational duties while remaining present on the floor to engage with customers directly.