Environmental Services Associate I Full-Time $19.00-$20.95 p/h

As an Environmental Services Associate I at Christian Living Communities, your main responsibilities will include maintaining the cleanliness and sanitation of resident apartments and common areas, performing laundry duties for linens and personal clothing, and engaging with residents and their families to ensure a pleasant living environment. You'll carry out tasks such as dusting, vacuuming, mopping, and disinfecting areas while ensuring that all procedures are followed for safety and proper sanitation. We value attention to detail and a commitment to excellent customer service.

To qualify as an Environmental Services Associate I at Cappella Living Solutions, candidates should have 3 to 6 months of experience in housekeeping or laundry procedures, preferably in a medical facility. Excellent customer service skills, the ability to follow checklists, and proficiency in reading, writing, and speaking English are also required. Physical requirements include the capability to lift up to 75 pounds and engage in moderate to heavy physical activity.

Working as an Environmental Services Associate I at Christian Living Communities means being part of a supportive and inclusive environment that values diversity. The role will require moderate to heavy physical activity, and you'll be interacting regularly with residents, family members, and visitors. Your contributions will directly impact the comfort and well-being of our residents, making this a rewarding workplace where your hard work is appreciated. You will also receive comprehensive training to help you succeed in your role.

Christian Living Communities supports employee well-being through a range of benefits, including health coverage, health savings accounts, retirement plans with matching contributions, and paid time off. The organization aims to create a nurturing and supportive environment for its staff members, which contributes to its recognition as one of the 'World's Best Workplaces' for 2024-2025, reflecting the positive feedback from employees about their experiences.

While prior experience in housekeeping or laundry procedures is helpful for the Environmental Services Associate I position at Cappella Living Solutions, it is not strictly required. If you have a passion for working with older adults and can demonstrate a willingness to learn, we encourage you to apply. CLC | Cappella values diverse experiences and recognizes that a variety of backgrounds can contribute to building a strong team.

When answering this question, be specific about your past experiences related to housekeeping and laundry, mentioning types of facilities you’ve worked in. Highlight how your experience has prepared you for the Environmental Services Associate I role by discussing any relevant techniques or procedures you’ve mastered.

It's important to emphasize your knowledge of sanitation protocols and the cleaning tasks specific to senior living communities. Explain your attention to detail, willingness to follow checklists, and how you prioritize the health and safety of residents by using approved cleaning products and following specific cleaning schedules.

Customer service is key in this position, so discuss attributes like empathy, patience, and effective communication. Provide examples of past experiences where you enhanced resident satisfaction through your interactions and how you remained friendly and approachable even under pressure.

Address your physical capabilities and readiness to take on the job's demands. Share past instances that demonstrate your physical stamina and adaptability, as well as any strategies you use to stay healthy and safe while performing labor-intensive tasks.

Use this opportunity to demonstrate your conflict resolution and communication skills. Describe the situation clearly, what actions you took to address the issue, and the outcome. Highlight your commitment to providing excellent service despite challenges.

Discuss how you utilize checklists, prioritize tasks, and time management strategies to remain organized in your cleaning duties. Providing a detailed example of how these strategies have contributed to your effectiveness in previous work settings can strengthen your answer.

Express genuine interest in the mission and values of Christian Living Communities. Share how the organization’s dedication to breaking stereotypes in aging services resonates with you and your professional goals. Personalize your response by connecting your values with their vision for creating vibrant living environments for seniors.

Provide an example that showcases your ability to adhere to guidelines and emphasize the importance of maintaining high standards, particularly in a healthcare environment. Detail the protocols you followed and the impact they had on overall health and safety.

Share your thoughts on potential challenges, such as multitasking between cleaning and laundry responsibilities or handling difficult situations with residents. Discuss how you would approach these challenges positively and what support you would seek from your team.

Emphasize the importance of effective prioritization, especially in a busy environment. Discuss how you evaluate tasks based on urgency, importance to resident comfort, and any specific guidance from supervisory staff. Use prior experience to illustrate how this prioritization strategy has proven effective.