Business Account Executive 3, SMB Direct Sales - job 4 of 7

As a Business Account Executive 3 at Comcast, your primary responsibilities include selling Comcast’s Internet, Video, and Voice services to small and mid-sized businesses. You will create face-to-face sales presentations, develop local business partnerships, and maintain customer satisfaction. Moreover, you’ll be focusing on advanced communications solutions such as PRI and Hosted PBX to provide optimal service to clients.

To qualify for the Business Account Executive 3 role at Comcast, candidates should have a High School Diploma or GED and a minimum of 5-7 years of relevant work experience. Strong communication skills, technical knowledge, customer-focused mindset, and proficiency in problem-solving are also crucial for success in this role.

The Business Account Executive 3 at Comcast has a compensation plan that includes a base pay of $55,000 with a potential total target compensation of $105,000, incorporating commission opportunities. This means that the more you achieve above your sales targets, the higher your earnings potential will be.

When you join Comcast as a Business Account Executive 3, you can expect comprehensive training on our products and services, sales techniques, and customer interaction strategies. Ongoing support from technical teams and peers will help ensure you have the tools to succeed in managing client relationships and exceeding sales goals.

The Business Account Executive 3 plays a crucial role in customer satisfaction at Comcast by understanding client needs, providing tailored solutions, and ensuring a seamless experience throughout the sales process. By maintaining high quality standards and being responsive to customer feedback, the executive can foster strong long-term relationships.

When developing a sales territory, it's essential to conduct thorough research on the local market and identify potential business partners. I focus on building relationships with organizations, leveraging customer referrals, and utilizing targeted outreach strategies like cold calling and networking events to generate new leads.

I stay updated on communication technology trends by subscribing to industry publications, attending relevant webinars, and participating in networking events. Additionally, I engage with online forums and professional groups to share insights with peers and learn about emerging technologies that could benefit my clients.

When addressing objections, I listen actively to understand the client's concerns and validate their feelings. I then provide information or solutions that specifically address their objections, often sharing relevant success stories to illustrate how Comcast products can effectively meet their needs.

Ensuring customer satisfaction post-sale is crucial. I follow up with clients to confirm they are satisfied with the service and address any questions or concerns. I also set reminders for myself to periodically check-in, ensuring that I remain their trusted advisor for future needs.

In a previous role, I exceeded my sales targets by implementing a new lead-generation strategy that combined social media outreach and personalized email campaigns. This approach allowed me to connect with a wider audience and foster relationships that converted into sales.

Essential qualities for success in a Business Account Executive position include effective communication skills, strong persuasive abilities, resilience in overcoming challenges, and a deep understanding of the products being sold. Additionally, being customer-centric and adaptable are critical in responding to market dynamics.

I prioritize tasks by assessing the needs and potential of each account. I use a combination of scheduling software and to-do lists to keep track of important deadlines and follow-up actions. Daily reviews help me ensure that I focus on high-impact activities that align with my sales goals.

I find Customer Relationship Management (CRM) systems invaluable for tracking interactions with prospects and managing my sales pipeline. Tools for email marketing automation and analytics help streamline communication, while collaboration software aids in working effectively with team members across departments.

Effective collaboration starts with clear communication and setting mutual expectations. I regularly touch base with technical and support teams to discuss client needs and streamline processes. By fostering a collaborative environment, we can ensure that clients receive prompt and effective services.

I want to work for Comcast because of its innovative approach to technology and media, along with a strong commitment to customer satisfaction. The opportunity to provide advanced solutions to businesses aligns perfectly with my skills and career aspirations, and I’m excited about the potential for growth in such a dynamic environment.