Patient Access Advocate - PRN

As a Patient Access Advocate II at our Liberty, NC clinic, your primary responsibilities will include guiding patients through the registration process, verifying insurance details, managing referrals, and ensuring compliance with established procedures. You'll also train new staff members, manage co-pay collections, and provide them with clerical training related to medical documentation and paperwork.

To be eligible for the Patient Access Advocate II role at our Liberty, NC location, candidates must have a high school diploma or equivalent. Additionally, we prefer those who have completed a certified medical office training course and possess at least one year of clerical experience in a medical setting, along with healthcare customer service experience.

The Patient Access Advocate II position is vital for enhancing the patient experience at our Liberty clinic. By ensuring that registration processes run smoothly, payments are accurately processed, and that patients receive timely communication regarding appointments and referrals, you play a direct role in fostering patient satisfaction and confidence in our services.

Absolutely! As a Patient Access Advocate II, one of your key responsibilities will be to train new Patient Access Advocate I employees. This includes guiding them through registration procedures and helping them learn essential clerical duties to ensure they are well-prepared to support our patients effectively.

The ideal candidate for the Patient Access Advocate II position should have at least one year of experience in a clerical role within a medical setting. Familiarity with EPIC Cadence/Prelude and a strong background in customer service, especially in healthcare, are highly preferred to ensure you excel in this position.

When answering this question, think of a specific example that highlights your customer service skills. Describe the situation, the actions you took to resolve any issues, and the positive outcome for the patient. It’s essential to convey your understanding of the impact of your role on patient satisfaction.

Sharing a strategy or a particular experience where you successfully managed an upset patient will demonstrate your communication skills. Emphasize the importance of listening, showing empathy, and maintaining professionalism, while also offering a solution or reassurance.

Discuss the importance of attention to detail in the registration process. Outline the steps you take to verify insurance and patient details, such as double-checking documentation and utilizing system prompts to minimize errors.

Highlight your organizational skills by explaining how you assess the urgency of tasks. Discuss methods such as creating a to-do list, communicating effectively with patients about wait times, and ensuring that priority tasks, like insurance verifications, are completed first.

Provide a brief overview of your experience with EPIC Cadence or Prelude, including specific functions or tasks you’ve completed using the software. Mention any troubleshooting or technical support you provided, showcasing your proficiency in navigating these systems.

Discuss your understanding of the No Surprise Act and how it impacts patient billing and insurance processes. Explain how you keep yourself updated with compliance by attending training and staying involved with institutional policies.

Share your training philosophy and specific techniques you find effective, such as using hands-on demonstrations, creating easy-to-follow training materials, and offering feedback during the process to ensure new hires understand their responsibilities clearly.

Choose an example where you identified an inefficiency and took initiative to improve it. Detail your approach to analyzing the problem, implementing a systematic solution, and the positive results that followed.

Reflect on qualities such as empathy, communication, and attention to detail. Choose one or two and explain why they are crucial for delivering an exceptional patient experience and maintaining smooth office operations.

Illustrate your multitasking abilities and describe tools or strategies you use to manage time effectively. Offer examples of how you maintain quality service while handling multiple responsibilities, keeping patient satisfaction a top priority.