Job details

Field Service Lead Tech Branch

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Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team.

Want to Learn More? Watch A Day in the Life of a Crown Field Service Technician! click here.

Job Responsibilities:

Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule.
Train, motivate, and monitor job performance of Field Service Technicians, including while at customer locations. Inspect repairs and scheduled maintenance. Ensure safety practices. Review paperwork and timecards.
Confer with customers and communicate issues to branch management. Maintain good customer relations.
Travel to customer locations to troubleshoot, diagnose, and repair lift trucks.
Perform operator training or train the trainer at customer locations.
Pick up parts and replenish van inventory. Perform minor repairs and service to the van.
Complete necessary paperwork.

Qualifications:

High school diploma or equivalent
Prior Company experience as a Field Service Technician
Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics
Good written/verbal communication, interpersonal, organizational, and motivational skills
Valid driver's license, good driving record, and ability to safely operate lift trucks
Technical degree, welding experience, and knowledge of various types of testing equipment preferred

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

Crown also offers Service Technicians:

Award-Winning Service Training
Company Vehicle for Field Service Technicians
Tool Insurance
No Flat Rate
40 Hours Per Week plus Overtime
Uniforms
Specialty Tools
Primarily 1st Shift
Career Advancement Opportunities

EOE Veterans/Disabilities

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Field Service Lead Tech Branch, Crown Equipment Corporation

Join the Crown Equipment Corporation team as a Field Service Lead Tech Branch in beautiful Duncan, South Carolina! As a part of one of the largest lift truck manufacturers globally, you'll be at the forefront of providing local support with a diverse and dedicated workforce. This role is perfect for passionate auto, diesel, aircraft, or forklift technicians looking for a fulfilling career where your expertise is valued. In this position, you will communicate daily with service customer care and the field service manager to coordinate your work schedule while training and motivating a talented team of technicians. You'll troubleshoot, diagnose, and repair lift trucks right at customer locations, ensuring that safety standards are always top-notch. With a commitment to fostering a culture of innovation and development, Crown believes in investing in your professional growth with comprehensive training and a competitive benefits package that includes healthcare, retirement plans, and career advancement opportunities. We take pride in our employees’ longevity, as many reach impressive milestones! If you're ready to take your technical skills to the next level in a supportive environment that appreciates your contributions, look no further. Come and see why Crown is such a wonderful place to build a career as a Field Service Lead Tech Branch!

Frequently Asked Questions (FAQs) for Field Service Lead Tech Branch Role at Crown Equipment Corporation

What are the main responsibilities of a Field Service Lead Tech Branch at Crown Equipment Corporation?

As a Field Service Lead Tech Branch at Crown Equipment Corporation, your main responsibilities include coordinating daily work schedules with the service customer care team, training and monitoring field service technicians, troubleshooting and repairing lift trucks at customer locations, and ensuring effective communication with clients to maintain excellent customer relations.