RN Case Manager - Hybrid/Remote - Central Orlando, FL

The primary responsibilities of an RN Case Manager at DaVita include assessing patient needs, coordinating care, managing complex cases, and collaborating with healthcare teams to ensure a seamless transition of care. You will focus on developing treatment plans that cater to the social, emotional, and medical needs of patients with CKD and ESKD.

To qualify as an RN Case Manager at DaVita, you need to hold a current RN license, with a BSN preferred. A minimum of five years of RN experience, especially in healthcare performance coaching, is required. Additionally, CPR or BLS certification and a valid driver's license are necessary.

Yes, as an RN Case Manager at DaVita, you will have the opportunity to work hybrid-remote. This means you can perform many of your duties from home while also traveling within your assigned area for in-person patient visits as needed.

In this role, you will be supporting patients with Chronic Kidney Disease (CKD) and End-Stage Kidney Disease (ESKD), helping them navigate their complex healthcare needs through integrated care and comprehensive support tailored to each individual.

DaVita offers a comprehensive benefits package that includes medical, dental, vision, 401(k) matching, paid time off, and professional development programs. Teammates also enjoy resources to support family and personal well-being, including EAP counseling and maternity/paternity leave.

When crafting a care plan, it's essential to assess the individual needs of the patient first. Gather data from their medical history, emotional well-being, and social circumstances. Collaborate with healthcare professionals to design a plan that addresses these needs while ensuring patient engagement and education throughout the process.

A successful management often involves collaboration. For instance, I once worked with a patient facing multiple chronic issues. By coordinating with specialists and facilitating communication among all stakeholders, I ensured their treatment plan was not only effective but also adhered to their preferences and lifestyle.

Building rapport begins with active listening and empathy. I take the time to understand their concerns and establish trust. Simple gestures, like following up on previous discussions, can show patients that you genuinely care about their well-being and are invested in their health journey.

In crisis situations, it’s vital to stay calm and assess the urgency objectively. Prioritizing the patient’s immediate needs while maintaining clear communication with the healthcare team ensures that the situation is handled effectively. Documenting the incident accurately is also crucial for future reference.

I stay updated on the latest regulations through continuing education and professional development. Incorporating compliance checks into the care plans I create helps maintain high standards while educating patients and their families on their rights and responsibilities within the healthcare system.

Technology enhances my ability to manage patient records and schedule follow-ups efficiently. EHR systems and data analysis tools allow me to track patient progress effectively and streamline communication among the healthcare team, ultimately improving patient outcomes.

During an unexpected patient visit, I had to quickly adjust the care plan due to new symptoms that arose. I prioritized gathering necessary data, consulted with specialists, and adapted the plan on the fly, ensuring the patient received the most relevant care based on their evolving condition.

I typically perform a thorough assessment by asking open-ended questions during consultation. Understanding factors like housing, income, and education helps identify barriers to care. This comprehensive view allows me to tailor interventions that address both clinical and social needs effectively.

I have extensive experience providing patient education, often simplifying medical jargon into understandable terms. Empowering patients with knowledge is key; I focus on resources, support groups, and practical lifestyle modifications that they can implement in their daily lives.

Staying connected to the purpose of my work is essential. I celebrate small victories with my patients and draw strength from their resilience. Regularly engaging in professional development and sharing experiences with my colleagues also fuels my passion for continuous improvement in patient care.