Account managers, Business

As an Account Manager at Desjardins, you will be responsible for developing and maintaining business relationships, identifying client needs, and creating customized solutions. You’ll also set sales objectives, foster strong communication, negotiate terms, and promote our products and services while actively engaging in public relations within the business community.

To qualify as a Business Account Manager at Desjardins, you need a Bachelor's degree in a related field along with a minimum of one year of relevant experience. Knowledge of French is also a requirement, and other combinations of qualifications and experience may be considered, making it accessible to a variety of candidates.

Effective communication as a Business Account Manager at Desjardins involves understanding and addressing client needs thoroughly. It also means being able to articulate solutions clearly, facilitating negotiations, and building lasting relationships based on trust and satisfaction. Sharing success stories and being approachable are key components as well.

In your role as a Business Account Manager at Desjardins, you’ll engage with a variety of clients, including individuals, businesses, associations, and groups. Your focus will be on understanding their specific needs and ensuring they receive tailored solutions that enhance their experience with our products and services.

Desjardins values continuous growth, and as a Business Account Manager, you will have access to various professional development opportunities. This includes training programs, public relations activities, workshops, and mentoring, ensuring that you stay ahead in your skills and career path while contributing effectively to our team's success.

When building relationships with clients, I focus on understanding their needs and providing tailored solutions. Regular communication, active listening, and follow-ups are essential in establishing trust and demonstrating commitment.

In a previous role, I negotiated a contract that provided a unique solution for a client with specific needs. By actively listening to their requirements, I was able to align our offerings with their objectives, resulting in a mutually beneficial agreement.

To meet sales targets, I develop comprehensive action plans that outline specific goals, target clients, and methods of outreach. By analyzing market opportunities and leveraging existing relationships, I can optimize my efforts to achieve our objectives.

I prioritize client needs by assessing their urgency and impact on business objectives. I maintain open communication lines, allowing me to adapt and respond quickly while ensuring all clients feel valued and supported.

Market research is crucial as it helps identify trends, opportunities, and potential threats. It allows me to tailor our offerings effectively and maintain a competitive edge by staying informed about industry developments.

Dealing with difficult clients requires patience and empathy. I strive to listen actively, understand their perspective, and work collaboratively toward a solution that satisfies both parties. My goal is always to maintain a positive relationship.

I utilize CRM tools to track client interactions and manage relationships effectively. These tools provide valuable insights into client behavior and help me streamline communication and follow-ups.

I find motivation through setting personal goals and celebrating small wins. I also stay inspired by continually learning about our products and the industry, which helps me remain passionate about providing value to our clients.

When faced with competing priorities, I assess the situation and determine the most critical tasks based on deadlines and client impact. I use time management techniques, like the Eisenhower Box, to effectively organize and tackle responsibilities.

I see performance feedback as a growth opportunity. I actively seek feedback from my team and clients and use it to refine my approach and strategies, ensuring continuous improvement and better results in my role as an Account Manager.