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Call Center Sales Rep - Career Opportunities

Company Summary

$20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

 

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

 

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

 

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

 

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!


Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges

Compensation: $20.50/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. 

Average salary estimate

$57507 / YEARLY (est.)
min
max
$42560K
$72454K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Call Center Sales Rep - Career Opportunities, DISH

Are you ready to kickstart your career as a Call Center Sales Rep at DISH? Located in Roseland, NJ, this role is perfect for individuals eager to grow in a dynamic and supportive environment. As part of our Inside Sales & Retention team, you'll engage with both new and existing customers, showcasing the incredible value of our products like DISH TV and Boost Mobile. With a non-negotiable base pay of $20.50 an hour and the potential for uncapped commissions leading to first-year earnings of around $68,000, the financial incentives are strong! We provide full-time paid training, ensuring you're equipped with all the necessary skills to succeed. Imagine promoting within your first year based on performance while enjoying exclusive perks like free DISH TV programming and discounted mobile plans. At DISH, we believe in career growth, with a comprehensive benefits package including medical, dental, vision, and a 401(k) plan with company matching. Plus, our rewards program recognizes your hard work with high-value prizes and even amazing trips! If you're customer-focused, love a competitive spirit, and want to be part of a growing team that's redefining connectivity, then join us in reimagining the future at DISH!

Frequently Asked Questions (FAQs) for Call Center Sales Rep - Career Opportunities Role at DISH
What are the primary responsibilities of a Call Center Sales Rep at DISH?

As a Call Center Sales Rep at DISH, your main responsibilities include selling DISH and Boost Mobile products to both new and existing customers, assessing customer needs to provide tailored solutions, and maintaining positive relationships through excellent customer service. You will handle inbound calls, navigating real-time data entry while focusing on achieving sales targets.

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What qualifications are needed for the Call Center Sales Rep position at DISH?

To qualify for the Call Center Sales Rep position at DISH, you should have a high school diploma or GED, along with a competitive spirit and a customer-focused mindset. While no prior experience is required, possessing strong communication skills and a willingness to learn and adapt will be highly beneficial.

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How does the training program work for new Call Center Sales Reps at DISH?

DISH offers a comprehensive training program for new Call Center Sales Reps, which includes computer-based modules, instructor-led sessions, hands-on activities, and call shadowing experiences. This robust training ensures that all employees feel equipped and confident in their new roles.

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What are the salary and commission opportunities for Call Center Sales Reps at DISH?

Call Center Sales Reps at DISH start with a base pay of $20.50 per hour and have the opportunity to earn uncapped commissions, with the potential for first-year earnings around $68,000. Top performers in the role can make well over six figures annually, making the position financially rewarding.

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What benefits does DISH offer to Call Center Sales Reps?

DISH provides a comprehensive benefits package for Call Center Sales Reps, including medical, dental, and vision insurance, a 401(k) plan with company match, tuition reimbursement, and exclusive perks like discounts on DISH TV and Boost Mobile. Additionally, they promote a culture of recognition through rewards and prizes.

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Common Interview Questions for Call Center Sales Rep - Career Opportunities
Can you describe your approach to handling challenging calls as a Call Center Sales Rep?

When facing challenging calls as a Call Center Sales Rep, it’s crucial to remain calm and focused. I prioritize active listening to understand the customer's needs and concerns, demonstrating empathy and professionalism. By maintaining a positive attitude and focusing on solutions, I strive to turn a challenging call into a successful customer interaction.

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What strategies do you use to assess customer needs effectively?

To assess customer needs effectively, I use open-ended questions that encourage dialogue and allow customers to express their preferences. I actively listen to their responses and look for cues that indicate their priorities, ultimately leading me to recommend the best possible solutions that meet those needs.

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How do you stay updated on DISH's product offerings?

Staying updated on DISH's product offerings involves a combination of regular training sessions, reviewing internal documentation, and engaging with my colleagues. I also dedicate time for self-study by exploring the latest promotions and understanding our competitors' offerings, ensuring I can provide accurate information to customers.

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Describe a time you successfully turned a dissatisfied customer into a satisfied one.

In a previous role, I encountered a dissatisfied customer who had issues with their service. I listened to their concerns empathetically, provided reassurance, and guided them through the available solutions. By offering a tailored resolution and following up to ensure their satisfaction, I not only retained their loyalty but also received a glowing review.

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What motivates you to meet sales targets as a Call Center Sales Rep?

My motivation to meet sales targets comes from my competitive spirit and passion for helping customers find solutions. The potential for financial incentives, including uncapped commissions, motivates me to push beyond my limits. Additionally, the recognition and opportunities for career growth at DISH inspire me to consistently achieve and exceed performance goals.

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How would you handle a situation where a customer is not interested in making a purchase?

If a customer is not interested in making a purchase, I would remain respectful and ask if I can gather some feedback on their concerns. Understanding their reasoning helps me better tailor future interactions. I might also inquire if they have any specific requirements or preferences that could better inform my recommendations.

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What qualities do you think are essential for success as a Call Center Sales Rep?

Essential qualities for success as a Call Center Sales Rep include excellent communication skills, a customer-focused attitude, resilience, and a strong work ethic. Being able to adapt to different customer personalities and maintaining a positive attitude in the face of challenges are vital traits that contribute to overall performance.

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How do you manage your time effectively when dealing with multiple customer inquiries?

To manage my time effectively, I prioritize tasks based on urgency and complexity. I utilize tools and systems to keep track of customer interactions and follow-ups, ensuring no customer feels overlooked. Setting realistic goals for each interaction helps me focus while enabling me to assist multiple customers efficiently.

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Can you give an example of how you’ve used feedback to improve your performance?

In a previous position, I received feedback to improve my closing techniques. I actively sought additional training and implemented new strategies in my sales pitches. Over time, I saw a significant increase in my closing rates, demonstrating how valuable applying feedback can be for professional growth.

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Why do you want to work as a Call Center Sales Rep for DISH?

I am drawn to DISH because of its innovative approach to connectivity and customer service. The opportunity to be part of a dynamic company that prioritizes employee growth and development excites me. I believe that my skills align well with DISH’s mission, and I'm eager to contribute to the team's success.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 1, 2025

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