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Assistant Manager(06713) - 9550 Helms Trail, Ste 700 - job 1 of 2

Job Description

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

QUALIFICATIONS

General job duties for all store team members

Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations.
Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Additional Information

DRIVING SPECIFIC JOB DUTIES

Deliver product by car and then to door of customer.
Deliver flyers and door hangers.

REQUIRES

Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.

ESSENTIAL SKILLS

Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

Carrying

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing

During delivery of product, navigation of five or more flights of stairs may be required.

WORK CONDITIONS

Exposure To

Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

Far vision and night vision for driving.

Other Duties

All Duties Covered in Driver and CSR Description may be included, review those positions for details

Other duties may arise that were not covered in this description.

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Average salary estimate

$35000 / YEARLY (est.)
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$30000K
$40000K

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What You Should Know About Assistant Manager(06713) - 9550 Helms Trail, Ste 700, Domino's

As an Assistant Manager at our Forney location on Helms Trail, you’ll play a crucial role in shaping the experience of both our team and our customers. This position is all about leadership, as you’ll be responsible for everything that happens during your shift. With your enthusiastic approach, you will manage cost controls, oversee inventory, and maintain positive customer relations. Every day presents new challenges and opportunities to set a great example for the crew—your adherence to company policies and procedures is key! You'll handle staffing, paperwork, and ensure everything runs smoothly in terms of food management, cash control, and marketing strategies. Providing exceptional customer service on a daily basis is something you look forward to, and you’ll inspire your team to do the same. However, this role is not without its demands—a lot goes into keeping our store clean, ensuring a perfect image, and committing to profitability. We’ll equip you with all the necessary training that will set you and your team up for success and you’ll need to communicate effectively with both customers and co-workers. Are you ready to step into this exciting role and make a real impact on the team's performance? Come join us at our Forney store as our new Assistant Manager today!

Frequently Asked Questions (FAQs) for Assistant Manager(06713) - 9550 Helms Trail, Ste 700 Role at Domino's
What are the main responsibilities of the Assistant Manager at 9550 Helms Trail?

The Assistant Manager at 9550 Helms Trail is responsible for overseeing all operations during their shift, which includes cost and inventory controls, staffing and training, and ensuring excellent customer service. They manage cash control and food management while adhering to company policies at all times.

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What qualifications are required for the Assistant Manager position at 9550 Helms Trail?

For the Assistant Manager position at 9550 Helms Trail, candidates need strong communication skills, the ability to manage a team, and basic math skills for handling monetary transactions. Previous management experience in a similar environment is preferred, and the ability to work under stress is critical.

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How does the Assistant Manager ensure customer satisfaction at 9550 Helms Trail?

The Assistant Manager ensures customer satisfaction at 9550 Helms Trail by leading their team to provide exceptional service, managing food quality, and responding to customer feedback. They focus on creating a welcoming atmosphere and prompt service, which contributes to a positive customer experience.

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What does the training for the Assistant Manager position at 9550 Helms Trail involve?

The training for the Assistant Manager position at 9550 Helms Trail involves on-the-job training, covering essential skills such as communication, customer service, inventory management, and adherence to safety regulations. The company provides support to help new managers adjust and thrive in their roles.

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What are the working conditions like for an Assistant Manager at 9550 Helms Trail?

Working conditions for the Assistant Manager at 9550 Helms Trail can vary, including exposure to different temperatures ranging between cold and hot areas in the store. They must also perform tasks in a fast-paced environment and handle physical duties like lifting and moving products, sometimes in adverse weather conditions.

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Common Interview Questions for Assistant Manager(06713) - 9550 Helms Trail, Ste 700
How would you handle a difficult customer situation as an Assistant Manager?

To handle a difficult customer situation as an Assistant Manager, I would first listen to the customer's concerns without interruption, showing empathy. I would then work on finding a solution that meets their needs while adhering to company policies, ensuring the customer feels valued throughout the process.

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Can you explain how you prioritize tasks during a busy shift?

During a busy shift, I prioritize tasks by assessing the immediate needs of the team and the customers. I focus on urgent customer requests first but also ensure that team members are effectively managing their respective areas. Utilizing a clear communication style helps keep everything organized and running smoothly.

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What strategies would you use to motivate your team as an Assistant Manager?

To motivate the team as an Assistant Manager, I would recognize individual achievements, set collective goals, and create a positive team environment. Regular meetings to discuss successes and challenges can empower the team, fostering a culture of support and collaboration that drives efficiency.

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What experience do you have with inventory control as an Assistant Manager?

I have experience with inventory control through methods such as regular stock checks, maintaining detailed records, and coordinating with suppliers for timely replenishment. I am proactive in identifying inventory discrepancies and implementing solutions to reduce waste and enhance profitability.

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How do you ensure compliance with safety and cleanliness standards?

I ensure compliance with safety and cleanliness standards by regularly monitoring work areas, conducting team training on food safety protocols, and implementing checklists for routine tasks. This commitment to cleanliness not only adheres to regulations but also enhances the overall customer experience.

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Describe a time you led a team through a challenging situation.

I led a team through a challenging situation when we experienced an unexpected rush during a special promotion. I quickly assigned tasks based on strengths and kept communication clear, which allowed us to efficiently serve our customers while maintaining quality standards. This experience solidified our teamwork.

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What methods do you use to train new employees effectively?

When training new employees, I use a combination of hands-on demonstrations, structured orientation sessions, and shadowing. I ensure they have ample time for questions and encourage feedback so they feel confident and prepared to fulfill their roles effectively.

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How important do you think teamwork is in this Assistant Manager role?

Teamwork is essential in the Assistant Manager role as it fosters collaboration, enhances productivity, and creates a positive work environment. When team members work well together, it directly reflects in customer service and overall store performance.

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What challenges have you faced in previous management roles?

In previous management roles, I have faced challenges like high employee turnover and managing diverse team dynamics. I addressed these challenges by implementing mentorship programs and regular feedback sessions, which helped improve team retention and morale.

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How would you approach handling cash control in the store?

I would handle cash control by ensuring that all transactions are accurately recorded and balanced at the end of each shift. I would also train staff on proper cash handling procedures and maintain regular audits to identify any discrepancies early, ensuring financial integrity.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
April 14, 2025

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