Customer Service Rep(04494) -2472 N. Dupont Highway

As a Customer Service Rep at our Middletown, Delaware location, you're responsible for operating equipment, stocking ingredients, preparing products, and processing telephone orders. You'll take inventory and manage associated paperwork, ensuring everything is organized and up-to-date. Communicating effectively with customers and co-workers is key as you handle orders both over the phone and in person.

To be a successful Customer Service Rep at our company, candidates should possess strong verbal and written communication skills, be able to perform quick mathematical calculations, and have experience with computer systems. Being detail-oriented and capable of working in a fast-paced environment are essential qualities for this role.

Essential skills for a Customer Service Rep at our location include excellent verbal and written communication, strong motor coordination for precise movements, and the ability to enter data using a computer or touchscreen effectively. Additionally, a knack for quick mathematical calculations is crucial for making change accurately.

The work environment for a Customer Service Rep at our company in Middletown is fast-paced and collaborative. You'll work closely with your team to ensure customers receive top-notch service. The role requires you to keep the work area clean and organized, contributing to a positive atmosphere.

To apply for the Customer Service Rep position at our Middletown location, simply submit your application through our designated channels. After reviewing your qualifications, our hiring team will reach out to discuss your experience and potential fit for the role.

When faced with a difficult customer, the key is to remain calm and empathetic. Listen to their concerns thoroughly, acknowledge their feelings, and provide solutions or alternatives. Show that you care about their issue and are committed to finding a resolution.

In previous roles, I've honed my skills in taking orders over the phone by maintaining clarity and patience. I ensure that I communicate details effectively, repeat back the order to confirm accuracy, and handle any questions the customer may have, which helps assure a smooth transaction.

I believe the most important skill for a Customer Service Rep is effective communication. It’s crucial to convey information clearly, actively listen to customers, and respond appropriately to meet their needs. This sets the foundation for excellent customer service.

During busy times, I prioritize tasks by assessing urgency. I focus first on customer requests that require immediate attention, while also keeping an eye on other responsibilities. I believe in how important it is to stay organized and flexible to adapt to changing demands.

To ensure accuracy while taking orders, I always repeat the order back to the customer for confirmation. Additionally, I leverage checklists when needed and emphasize double-checking any critical information before finalizing the order.

I maintain a positive attitude by focusing on solutions rather than problems, surrounding myself with optimistic influences, and remembering the impact a smile can have – even over the phone! I also practice self-care to stay balanced and energized.

In a previous position, a customer had a special request that required coordination with multiple departments. I took the initiative to communicate directly with others involved, ensuring the customer received exactly what they needed, which resulted in a very satisfied client.

I view feedback from customers as a valuable tool for improvement. I actively listen to their thoughts, acknowledge their inputs, and look for patterns that indicate areas for growth. This approach has helped me become more effective in my role.

I have extensive experience using various computer systems for processing orders. I'm comfortable navigating through software, entering data accurately, and learning new tools quickly, which helps streamline the order management process.

I admire your company's commitment to customer satisfaction and community engagement. I believe that my skills in communication and problem-solving align perfectly with your values, and I’m excited about the opportunity to contribute positively to the customer experience.