Customer Service Rep(5454) - 686 Union Ave

As a Customer Service Representative at Domino’s Pizza Team DAKS, you'll be responsible for greeting customers, taking orders accurately, managing payment transactions, resolving customer complaints, assisting in food preparation, and ensuring the store's cleanliness. You’ll play a crucial role in creating a positive customer experience and meeting our service goals. You’re not just taking orders; you're ensuring that every customer leaves with a smile!

To qualify as a Customer Service Representative at Domino’s Pizza Team DAKS, you should have strong communication and customer service skills, the ability to work in a fast-paced environment, and basic math skills for handling transactions. Additionally, being at least 16 years old is required. A positive attitude and the ability to stand for extended periods will also help you succeed in this role!

Absolutely! At Domino’s Pizza Team DAKS, we value enthusiasm and a willingness to learn just as much as experience. If you possess strong communication skills and enjoy working with people, we encourage you to apply as a Customer Service Representative. Our team is committed to training new members so that they can thrive in the role!

In addition to taking orders, a Customer Service Representative at Domino’s Pizza Team DAKS plays a vital role in food preparation, maintaining cleanliness of workstations and dining areas, and ensuring compliance with health and safety standards. You’ll also assist with inventory management and promotions to ensure customers receive the best possible service and are aware of great deals!

The work environment for a Customer Service Representative at Domino’s Pizza Team DAKS is energetic and team-oriented. You’ll be interacting with customers frequently, working alongside a supportive team, and handling a variety of tasks that keep the day interesting. Success in this role requires you to embrace a fast-paced atmosphere and to work diligently to meet service goals while enjoying the camaraderie of your teammates.

To handle a difficult customer, I would listen attentively to their concerns, empathize with their situation, and ensure I remain calm and polite. It's important to validate their feelings and provide a solution if possible. Keeping a friendly demeanor is essential, as it demonstrates that I care about their satisfaction.

I would prepare a specific example where I went above and beyond for a customer, detailing the situation, my actions, and the positive outcomes. This shows my understanding of excellent service and my commitment to customer satisfaction, which aligns perfectly with the expectations at Domino’s Pizza Team DAKS.

I am excited about working for Domino’s Pizza Team DAKS because I appreciate the company culture that values family and positive customer experiences. I love working in a collaborative environment and enjoy making people's days brighter through friendly service and delicious food.

Essential skills include effective communication, problem-solving abilities, adaptability in a fast-paced environment, and a friendly, customer-focused attitude. Understanding basic math for transactions and the ability to work as part of a team is equally important for ensuring a seamless customer experience.

I would manage stress during busy hours by remaining organized and focused, prioritizing tasks as they come, and collaborating with my team to ensure we are all on the same page. Taking deep breaths and maintaining a positive attitude helps keep my mind clear during the rush.

I would promptly apologize to the customer, rectify the mistake by correcting the order or offering a solution to make it right. Clear communication with the customer is vital and taking ownership of my mistake can turn a negative experience into a positive interaction.

In answering this question, I would share a specific incident demonstrating collaboration, where we supported each other to meet our service goals, perhaps during a special promotion or during busy hours, emphasizing how teamwork enhances customer service.

I would promote products by being knowledgeable about promotions and menu items, engaging with customers around their preferences, and providing recommendations that enhance their experience. I believe enthusiastic and informed suggestions can significantly impact customer satisfaction.

An exceptional customer experience is characterized by timely service, personal engagement, attention to detail, and resolution of any issues that arise. Creating a welcoming atmosphere and delivering delicious food with a smile makes all the difference for customers at Domino’s Pizza Team DAKS.

Yes, I am comfortable multitasking, which I believe is crucial in a fast-paced environment like Domino’s Pizza. I understand the importance of balancing multiple responsibilities, whether it’s taking orders, managing payments, or assisting in food preparation, to ensure that service remains efficient and customers leave happy.