Manager in Training (02932) - 5519 North Illinois

As a Manager in Training at Domino’s, your responsibilities will involve running shifts, managing employees, ensuring excellent customer service, handling money management, and maintaining store operations. You’ll need to interact with both staff and customers effectively, take orders, and keep the store clean, simulating what a regular manager does in a full-time capacity.

To become a Manager in Training at Domino’s, you should be friendly, responsible, and diligent. Strong math and problem-solving skills are essential, as is the ability to maintain a positive attitude and a welcoming demeanor. Previous experience in a customer service or managerial role would be advantageous.

The pay for a Manager in Training at Domino’s typically ranges from $15 to $17 per hour, depending on your experience and skills. This competitive wage reflects the importance of the role in running day-to-day operations effectively and ensuring customer satisfaction.

A typical day for a Manager in Training at Domino’s includes running shifts, engaging with staff and customers, taking and processing orders, managing money, and keeping the store environment clean and organized. You will also assist in training employees and ensuring that excellent service standards are maintained at all times.

To prepare for a Manager in Training position at Domino’s, focus on improving your leadership skills, understanding the basics of store operations, and practicing your customer service techniques. Additionally, being familiar with cash handling and improving your problem-solving abilities will be beneficial.

Important qualities for a Manager in Training include leadership skills, a strong work ethic, effective communication abilities, and a friendly demeanor. It's essential to display an eagerness to learn and grow within the company.

When dealing with a difficult customer, remain calm and listen attentively to their concerns. Empathy is key, so acknowledge their feelings and work towards a suitable solution. Always aim for a positive resolution while maintaining professionalism.

Share a specific example of a project or shift where you led your team through challenges. Highlight your approach to delegating tasks, motivating staff, and ensuring a collaborative and productive environment.

During busy shifts, I prioritize tasks based on importance and urgency. I ensure that customer service remains the top priority while also balancing operational tasks. Using a checklist helps me stay organized and efficient.

I want to work for Domino's because of its strong reputation for customer service and growth opportunities. I’m excited to join a team that values hard work and aims for excellence in every aspect of the business.

To improve team morale, I would encourage open communication, provide positive feedback, and implement small team-building activities. Recognizing individual contributions also helps in motivating staff and fostering a positive environment.

I manage stress in fast-paced situations by staying focused on my tasks and practicing deep breathing techniques when needed. Maintaining a positive attitude and supporting my team members also alleviates stress levels during busy times.

I am quite familiar with money management, including handling cash registers, end-of-day cash reconciliation, and making deposits. I ensure accuracy and efficiency in all financial dealings to maintain store integrity.

I would train a new team member by first introducing them to the team and the store layout. Then, I’d provide a hands-on approach, walking them through each process step-by-step while encouraging questions to ensure they are comfortable.

The most challenging aspect of the Manager in Training role may be balancing the demands of multiple tasks during high-pressure periods. However, with strong organizational skills and a focus on teamwork, these challenges can be effectively managed.