Customer Success Manager

Storyful is an equal opportunity employer

Job Description :

Job Title: Customer Success Manager – Storyful Newswire (B2B)
Location: New York (Hybrid / In-office 3 days per week)

About Storyful

Storyful, a News Corp company, is a global leader in social media news and intelligence. We provide trusted, verified eyewitness content, digital context, and strategic insights to some of the world’s largest newsrooms, broadcasters, and brand communication teams.

About Storyful Newswire

Storyful Newswire is a subscription product that delivers verified, rights-cleared UGC and breaking news footage to newsrooms, broadcasters, and publishers. Trusted by editorial teams worldwide, our mission is to ensure our clients stay ahead of the news cycle with real-time access to the most compelling content and in-depth context.

Position Overview

We are looking for a Customer Success Manager who thrives at the intersection of journalism, strategy, and client partnership. You’ll work closely with editorial leaders and social/video teams at top media organizations to deeply understand their goals, pain points, and audience needs. In turn, you’ll relay those insights back into our business — helping inform product development, content strategy, and new business opportunities.

This is a role for someone who’s naturally curious, editorially savvy, analytically minded, highly organized and customer-obsessed.

Key Responsibilities

• Client Partnership & Retention
  Build deep relationships with key editorial stakeholders at our existing client base of major publishers and broadcasters. Understand their evolving needs and ensure they extract maximum value from Storyful Newswire. You will serve as the primary point of contact for your assigned clients, providing proactive support and expanding our contact points across our customers at all levels of their business.
   

• Strategic Account Planning
  Proactively identify areas where Newswire content and features can solve client challenges or enhance their workflow. Tailor engagement plans that align with client goals and editorial calendars.
   

• Insight Gathering & Feedback Loop

​​Act as the voice of the customer internally. Gather and synthesize client feedback, usage patterns, and content gaps to help shape content commissioning, product updates, and commercial strategy.

• Content Utilization Analysis

Use platform data and qualitative feedback to analyze how clients are using our service, what they value most, and where they see opportunities for more.

• Cross-Functional Collaboration
  Partner closely with Storyful editorial, product, and commercial teams to ensure client needs are represented and acted on across the organization.
   

• Onboarding & Education
  Lead onboarding for new accounts and provide regular best-practice training sessions, tailored to each client’s editorial priorities and workflow.
   

What We're Looking For

• 5+ years in a client-facing role within a media, publishing, or digital content environment (customer success, account management, or editorial strategy roles preferred)
   

• Strong editorial instinct with an understanding of what makes compelling, valuable, and newsworthy content
   

• Analytical mindset — demonstrated experience in leveraging and interpreting usage data, identifying trends, and using insights to drive action
   

• Deep understanding of newsroom workflows and the challenges faced by modern publishers and broadcasters
   

• Excellent communicator with the ability to build trust and influence at all levels of a client organization
   

• Collaborative spirit with experience working cross-functionally to deliver on client needs and surface growth opportunities
   

Qualifications

• Demonstrated experience as a journalist and/or strong exposure within a newsroom 

• Background in data analytics as it pertains to client partnership 

• Familiarity with video licensing, UGC, or social media verification is a strong plus

• Experience working with B2B subscription products or services

• Strong working knowledge of media analytics tools (e.g., Chartbeat, Parse.ly, SimilarWeb, etc.)
   

Compensation & Benefits

Pay Range: $90,000–$115,000

In addition to competitive cash compensation, Storyful offers a robust benefits package designed to support your physical, emotional, and financial well-being. We also believe in flexibility, autonomy, and supporting your long-term career goals within News Corp.

Storyful is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Category:

Storyful - Finance

Pay Range: 85,000 - 115,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.