Job details

Surgical Scheduling Clerk

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Overview

Welcomes patients and visitors by greeting them in person or on the telephone. Schedules office visits, follow up appointments and in office procedures for 11 physicians, including surgical oncologists, a plastic surgeon and acute care surgeons. Answers multi-phone line. Assists patients with their office visit to include checking them in and out, assuring insurance information is accurate, and personal information is updated. Corresponds daily with administrative staff regarding physician’s calendars and schedules. Obtains pre-authorizations and confirms eligibility of insurance. Acts as liaison between the patient, physician, hospital, business office and insurance companies in scheduling surgical appointments.

Responsibilities

Schedule all surgery appointments for 10 surgeons and 4 physician assistants.

Confirm all appointments that were not reached by USA notify 2 days in advance.

Accept patient payment for co-pay’s, past due balances, supplies and procedures. Ensure accuracy of batch and prepare deposit.

Communicate to patients all appointments that have been scheduled, making sure patient is aware of everything needed for appointments.

Assist patients with checking in and out for their office appointment. Update personal and insurance information in charts.

Verify patient’s insurance. Obtain insurance referrals and authorizations when required.

Check all patient charts before appointment to include informing patients of any previous balances that may be due at the time of service.

Send task messages to appropriate personnel as necessary.

Receive internal/external patient referrals, schedule appointments and follow up with referring provider through Allscripts.

Responds to all FollowMyHealth messages and correspondence.

Scan and organize hard copy medical record documents into patient’s EMR.

Respond to requests for medical records.

Answer multi-phone line, assist caller appropriately.

Performs other duties as assigned.

Qualifications

Candidate should have prior medical office experience. Previous experience in surgical scheduling preferred.

Location : Location

US-VA-Norfolk

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Surgical Scheduling Clerk, Eastern Virginia Medical School

If you have a passion for helping others and ensuring a smooth healthcare experience, we would love for you to consider the Surgical Scheduling Clerk position at our medical practice in Norfolk. In this role, you will be the welcoming face of our office, greeting patients both in person and over the phone. You will have the crucial responsibility of scheduling office visits, follow-up appointments, and in-office procedures for our talented team of eleven physicians, which includes surgical oncologists, plastic surgeons, and acute care surgeons. You'll play a key role in communicating with patients about their appointments, confirming eligibility with their insurance, and collecting necessary payments. Your attention to detail will ensure that all patient information is accurate and up to date, which is vital in providing the best care possible. You'll also assist patients with checking in and out, handling phone inquiries on multiple lines, and working closely with our administrative staff to keep everything running smoothly. It’s an opportunity to be part of a team where you can support patients through their journey with us, ensuring they have a positive experience at our practice. If you thrive in a dynamic, fast-paced environment and have a background in medical office work, particularly in surgical scheduling, we encourage you to apply and join us in making a difference in the Norfolk community.

Frequently Asked Questions (FAQs) for Surgical Scheduling Clerk Role at Eastern Virginia Medical School

What are the main responsibilities of a Surgical Scheduling Clerk at our Norfolk practice?

As a Surgical Scheduling Clerk in our Norfolk practice, your main responsibilities will include scheduling surgery appointments for our team of skilled surgeons and physician assistants, managing patient check-ins and check-outs, and verifying insurance information. You'll also assist patients in understanding their appointment needs, ensuring that all the necessary paperwork and pre-authorizations are completed. Your role will act as a vital link between patients, physicians, and insurance companies to facilitate smooth scheduling of surgical procedures.